Aeroflow Health · 1 day ago
Customer Account Representative - Urology
United States
Full-time
Remote
Entry Level
$20/hr - $20/hr
1+ years expAeroflow Health is taking the home health products and equipment industry by storm. As a Customer Account Representative, you will provide exceptional customer service to patients, professionals, and insurance companies, ensuring a smooth experience for all parties involved.
Health CareMedical Device
Responsibilities
Handling a high-volume number of both incoming and outgoing phone calls daily
Updating account information, such as: product needs, insurance, contact information, etc
Placing resupply orders for current patients that receive incontinence supplies and catheters
Researching insurance payer requirements and understanding reimbursement procedures
Troubleshooting equipment problems and offering product changes
Maintaining HIPAA/patient confidentiality
Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies
Compliance is a condition of employment and is considered an element of job performance
Regular and reliable attendance as assigned by your schedule
Other job duties as assigned
Qualification
Required
High school diploma or GED equivalent
1 year of customer service experience preferred
1 year of call center experience preferred
Excellent written and verbal communication skills
Excellent critical thinking skills
Excellent De-escalation skills
Excellent active listening skills
Ability to multitask – shifting between open applications as you speak with patients
Ability to type 40+ words per minute with accuracy
A reliable, high-speed internet connection is required, with a minimum download speed of 20 Mbps and minimum upload speed of 5 Mbps. Unstable or unreliable connectivity may impact performance expectations. Repeated internet or phone outages may result in the termination of remote work privileges at the discretion of Aeroflow Health management
Preferred
Knowledge with different types of insurance such as medicare, medicaid, and commercial plans
DME supplies, specifically with incontinence and catheters
Benefits
Competitive Pay
Health Plans with FSA or HSA options
Dental, and Vision Insurance
Optional Life Insurance
401K with Company Match
12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
Additional Parental benefits to include fertility stipends, free diapers, breast pump
Paid Holidays
PTO Accrual from day one
Employee Assistance Programs and SO MUCH MORE!!
Company
Aeroflow Health
Aeroflow Health is recognized as a premier provider of durable medical equipment (DME). It is a sub-organization of Aeroflow Breastpumps.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
J
Josh Hill
EVP
Recent News
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