Capitol Group Inc. · 17 hours ago
Branch Customer Service Manager
E Peoria,IL,US
Full-time
Onsite
Mid, Senior LevelCapitol Group Inc. is a leading distributor of plumbing, HVAC, and kitchen and bath products in Illinois and Missouri. They are seeking a dynamic and experienced Branch Customer Service Manager to lead their inside sales and warehouse teams, focusing on improving customer satisfaction and driving sales performance.
CommercialHeating Ventilation and Air Conditioning (HVAC)Wholesale
Responsibilities
Develop and implement strategies to improve customer satisfaction and retention
Oversee daily operations of the inside sales and warehouse teams
Manage customer inquiries, complaints, and escalations professionally and efficiently
Maintain up-to-date knowledge of products, services, and industry trends
Qualification
Required
Proven experience in leading customer service, inside sales, or team management
Customer-focused mindset with problem-solving skills
Ability to work in a fast-paced environment and manage multiple priorities
Benefits
Medical (free for employee)
Dental
Vision
Disability
Life
Identify theft
Critical illness
Accident
Paid time off
401k with a 4% employer match
Company
Capitol Group Inc.
Capitol Group prides itself in serving customers on a local basis with seven strategically located branches.
Founded in 1946
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Stacy Clinton, SPHR
Human Resources Business Partner
Company data provided by crunchbase