Prendio · 10 hours ago
Product Implementation and Catalog Manager, Supplier Solutions
Burlington MA
Full-time
Hybrid
Mid, Senior Level
$110K/yr - $120K/yr
5+ years expPrendio | BioProcure is a leading cloud-based procurement platform dedicated to the life sciences sector. The Product Implementation and Catalog Manager will oversee the successful implementation and ongoing maintenance of the Prendio marketplace integrations and hosted catalog content, ensuring seamless product integration and client satisfaction.
BiotechnologyMedicalPharmaceuticalSoftware
Responsibilities
Manage End-to-End Implementation Process: Develop, document, and refine a repeatable and scalable process for delivering implementations on-time and with high quality
Implementation Project Management: Author and track against detailed project plans that include scope, timelines, resources, and risk mitigation as appropriate
Primary Implementation Touchpoint: Demonstrate a high-level of professionalism and customer centricity as the primary technical implementation touchpoint for Prendio’s supplier base
Implementation Troubleshooting: Work across product, engineering, sales and account management to solve implementation problems as they arise and ensure the successful delivery and ongoing performance of Prendio punchouts
Daily Management: Define and maintain a KPI framework, tracking punchouts uptime, implementation timelines, and ongoing punchout performance
Smooth Transition from Sales to Account Management: Ensure a smooth transition from sales through implementation and into account management
Documentation: Document implementation processes, best practices, and knowledge base articles
Qualification
Required
Bachelor's degree in a relevant field such as Management Information Systems, Information Technology, or a related discipline
5+ years of experience in product implementation, project management, or a similar client-facing role
Strong technical aptitude and experience with e-commerce B2B integrations including but not limited to APIs, EDIs, etc
Strong grasp of cXML standards and a demonstrated ability to understand and explain technical concepts related to cXML
Experience maintaining a large eCommerce hosted catalog
Proven ability to manage multiple projects simultaneously and prioritize tasks effectively
Experience with project management methodologies and project management software
Excellent communication, interpersonal, and presentation skills
Demonstrated problem-solving skills and the ability to work independently and as part of a team
Proficiency in documenting processes and creating training materials
Customer-centric mindset with a focus on delivering high-quality service and achieving client satisfaction
Preferred
Experience with our company's products or industry is a plus
Benefits
Blue Cross Blue Shield Health Insurance - 100% of employee premiums paid.
BCBS Dental insurance - 100% of employee premiums paid.
VSP Vision Coverage - 100% of employee premiums paid.
Flexible Spending Account Healthcare
Health savings account with employer contribution
401K/Roth 401k
Paid holidays.
Paid vacation/Unlimited PTO
Other benefits, including a complimentary subscription to the Calm app, pet insurance, legal assistance, and more
Company
Prendio
Prendio provides a procurement solution for laboratory environments including biotechnology, pharmaceutical and other research labs.
11-50 employees
H1B Sponsorship
Prendio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Early StageTotal Funding
unknownKey Investors
Primus Capital Partners
2023-10-18Private Equity
Leadership Team
Rens Methratta
Chief Technology Officer
Recent News
Company data provided by crunchbase