NRG Energy · 1 day ago
Software Issues Manager
Utah, United States
Full-time
Onsite
Senior Level
5+ years expNRG Energy is a leading smart home company dedicated to redefining the home experience with intelligent products and services. In this role, you will drive software quality by creating robust processes that connect technical performance to customer success, ensuring seamless customer experiences through analytical insights and cross-functional collaboration.
EnergySolarWind Energy
Responsibilities
Develop and implement phase-gating processes for software QA releases to ensure high-quality deliverables
Create systematic approaches to track, categorize, and prioritize software issues based on their impact on customers
Establish repeatable frameworks for quality decision-making across multiple teams
Translate customer pain points and service costs into actionable insights for engineering teams
Empower customer care leadership with clear metrics and analyses to understand technical and operational impacts
Quantify the financial impact of software issues through service cost calculations and projected savings analyses
Identify risk indicators in product metrics to proactively address potential customer issues – Lead ML Training efforts
Build standardized root cause analysis and resolution processes to prevent issue recurrence
Qualification
Required
5+ years in process management, business analytics, or program management roles
3+ years coordinating across multiple departments without direct oversight
Proven success in creating structured processes and governance frameworks in complex environments
Experience partnering with technical teams to translate technical concepts for business stakeholders
Strong analytical skills to connect data patterns to business and customer impact
Exceptional stakeholder management and cross-functional influence to drive collaboration
Expertise in process design and documentation to streamline operations
Proficiency in cost analysis and business case development to support decision-making
Clear, concise communication tailored to technical and executive audiences
Proficiency with JIRA or similar project management tools
Familiarity with customer service operations (a must)
Basic knowledge of data analysis tools and business intelligence concepts
Preferred
Lean/Six Sigma or PMP certification
Background in technology, consumer electronics, or IoT industries
Experience with SQL, data visualization tools, or business intelligence platforms
Familiarity with formal quality tools such as RCA, statistical process control
Company
NRG Energy
NRG Energy is an integrated power generation and supply firm that offers offsite solar, wind power, and smart grid retail services.
10001+ employees
H1B Sponsorship
NRG Energy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (19)
2023 (25)
2022 (14)
2021 (9)
2020 (25)
Funding
Current Stage
Public CompanyTotal Funding
$6.99BKey Investors
Public Utility Commission of Texas
2025-09-24Post Ipo Debt· $4.9B
2025-08-04Post Ipo Debt· $216M
2024-10-16Post Ipo Debt· $1.88B
Leadership Team
Lawrence S Coben
President, CEO and Chair of the Board
Anne C Schaumburg
Lead Independent Director
Recent News
Business Wire
2026-01-24
2026-01-17
Company data provided by crunchbase