Grants Pass Toyota · 16 hours ago
Automotive Service Client Care Coordinator
Grants Pass, OR, 97527, US
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hrGrants Pass Toyota is a family-owned dealership that values its employees and offers growth opportunities. They are seeking a part-time Automotive Service Client Care Coordinator who thrives in a fast-paced environment and will be responsible for handling customer inquiries, scheduling appointments, and assisting with clerical duties.
Retail
Responsibilities
Answer phones and direct consumer to the proper department and follow up in a timely manner
Handle customer complaints diplomatically and refer upset customers to the appropriate individual for resolution
Operate switchboard telephone system
Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
Schedule inbound callers service appointments
Assist the managers with various clerical duties as needed
Be friendly, professional, courteous and efficient when working with all customers and employees
Familiarize yourself with department structures & internal procedures for assisting customers efficiently
Qualification
Required
Strong customer service and communication skills (phone, in person, and written)
Ability to multitask and stay organized in a high-volume, fast-paced setting
Comfortable answering phones, scheduling appointments, and greeting customers
Basic computer skills (email, calendars, data entry; dealership software a plus)
Reliable, punctual, and professional demeanor
Ability to work independently and as part of a team
Positive attitude and willingness to learn
Coachable and open to feedback
Strong work ethic and attention to detail
Interest in career growth and promotion from within
Ability to stay calm and friendly under pressure
Applicants must be willing to submit to a pre-employment background check and drug test
Interested candidates must possess a valid driver's license and have a satisfactory driving record
Benefits
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Saturday lunches provided
Discounts on products and services
Company
Grants Pass Toyota
You'll find we live by our brand promises, which means you'll get a car shopping and ownership experience like no other.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase