EASE Logistics · 4 hours ago
Account Representative
Dublin, OH
Full-time
Onsite
New Grad, Entry LevelEASE Logistics is a company focused on optimizing logistics solutions, and they are seeking an Account Representative to enhance customer experience and drive operational efficiency. The role involves following the customer journey, leveraging technology for competitive solutions, and maintaining effective communication with internal teams and carriers.
ConsultingCustomer ServiceLogisticsService IndustryTransportation
Responsibilities
Follow and implement all aspects of the EASE Logistics Customer Journey, adhering to the company's service model and standards
Capitalize on business opportunities with timely solutions, optimizing resources, and educating customers on EASE Logistics' services and solutions
Adapt to customer needs, leveraging technologies and market knowledge to provide competitive rates and drive optimal outcomes, including using EASE lane history for bid/RFQ negotiations
Utilize tools, data, and reports to enhance customer experience, maximize order conversions, and provide in-depth customer operation insights
Work with Carrier Solutions for load visibility and prebooking, ensure carrier compliance with specific needs, and provide timely issue resolutions
Maintain effective communication with internal teams and negotiate with carriers to maximize margins
Regularly review KPI metrics, adhere to SOPs, and contribute to organizational goals and policies
Demonstrate account growth, strategically manage customer profiles, and collaborate on RFQs
Act with urgency in problem-solving, enhancing operational efficiency, and contributing to team performance
Think strategically and work independently on existing and new business accounts and assist in root cause analysis of operational issues
Engage in customer visits, assist in resolving Accounts Receivable/Accounts Payable issues, and escalate service failures as needed
Ensure all operations are reviewed, assigned appropriately, and confirm all relevant systems are accurately updated
Other duties as assigned
Qualification
Required
Follow and implement all aspects of the EASE Logistics Customer Journey, adhering to the company's service model and standards
Capitalize on business opportunities with timely solutions, optimizing resources, and educating customers on EASE Logistics' services and solutions
Adapt to customer needs, leveraging technologies and market knowledge to provide competitive rates and drive optimal outcomes, including using EASE lane history for bid/RFQ negotiations
Utilize tools, data, and reports to enhance customer experience, maximize order conversions, and provide in-depth customer operation insights
Work with Carrier Solutions for load visibility and prebooking, ensure carrier compliance with specific needs, and provide timely issue resolutions
Maintain effective communication with internal teams and negotiate with carriers to maximize margins
Regularly review KPI metrics, adhere to SOPs, and contribute to organizational goals and policies
Demonstrate account growth, strategically manage customer profiles, and collaborate on RFQs
Act with urgency in problem-solving, enhancing operational efficiency, and contributing to team performance
Think strategically and work independently on existing and new business accounts and assist in root cause analysis of operational issues
Engage in customer visits, assist in resolving Accounts Receivable/Accounts Payable issues, and escalate service failures as needed
Ensure all operations are reviewed, assigned appropriately, and confirm all relevant systems are accurately updated
Other duties as assigned
Company
EASE Logistics
Ease Logistics provides logistics services and transportation consulting.
Founded in 2014
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Peter Coratola
President, Founder & CEO
Justin Young
Chief financial officer
Recent News
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