US Tech Solutions · 11 hours ago
Event Services Client Account Manager - Kansas City Chiefs
Kansas City, MO, US
Full-time
Onsite
Mid, Senior Level
3+ years expUS Tech Solutions is partnering with Allied Universal Event Services, a leader in crowd management and event staffing. They are seeking a Client Account Manager to oversee operations at the Kansas City Chiefs, ensuring successful event execution and client satisfaction through effective management and strategic planning.
Information Technology
Responsibilities
Manage major venue operational areas involving crowd management, screening and processing of high-volume fan access, and managing fan-facing areas such as ticketing, ushering, and emergency response
Deliver high-quality customer service and a superior fan experience while ensuring safety, security, and operational excellence
Create and implement guest service initiatives aimed at driving exceptional customer satisfaction within a live event environment
Implement auditing programs to test team performance, and drive corrective action when required
Ensure client service expectations are met through effective operations planning, execution of policies and procedures, and management of staff and resources
Oversee the development and implementation of threat assessments, emergency plans, and security procedures that meet client, league, and ownership expectations
Partner with internal teams to ensure success in recruiting, onboarding, scheduling, training, staff performance, and risk management
Utilize and oversee event technologies such as magnetometers, command center systems, threat intelligence and situational awareness platforms, and drone-related applications
Demonstrate strong financial acumen, including P&L literacy, forecasting, budgeting, and cost-control analysis to drive business results and align performance with financial goals
Provide data-driven reporting and insights to internal leadership and clients to support continuous improvement and strategic decision-making
Supervise day-to-day event operations and staffing at assigned client sites
Manage a team of event supervisors and staff, including hiring, scheduling, payroll, training, coaching, and performance management
Build and maintain effective relationships with clients and employees while ensuring quality service delivery
Coordinate support services to achieve or exceed financial and operational goals
Ensure all required reporting and contract compliance requirements are met
Communicate regularly with clients to review performance, resolve issues, and ensure satisfaction
Handle escalated security issues or emergency situations appropriately
Coordinate and/or conduct site-specific and client-required training in alignment with Allied Universal corporate standards
Develop and maintain operational procedures and post orders to ensure preparedness for each event
Manage uniforms, equipment, and supplies for the assigned account, maintaining accurate inventories
Attend client meetings, security meetings, and event walk-throughs
Ensure all staff are properly briefed and debriefed for each event
Promote and enforce grooming, appearance, and conduct standards
Maintain ongoing communication with direct management regarding client issues, employee performance, guest concerns, and other operational matters
Create venue deployment maps, show grids, and related documentation for event execution
Complete and submit all required reports and incident documentation promptly and accurately
Facilitate timely invoicing of events and collaborate with the Finance Manager to ensure prompt payment and resolution of any billing issues
Qualification
Required
Minimum of three (3) years of progressive experience in event operations, venue management, or client account management, preferably within major collegiate athletics, professional sports or large-scale entertainment venues
High school diploma or equivalent required
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Experience in hiring, developing, motivating, and retaining quality staff
Ability to develop and grow client relationships and partnerships
Ability to work in a team-oriented management environment with the ability to work independently
Ability to manage multiple priorities, complex situations, and diverse teams while meeting client requirements
Demonstrated ability to take initiative, manage multiple competing assignments, and meet deadlines
Proficiency in Microsoft Office applications and related business software
Professional, articulate, and able to use sound independent judgment and discretion
Must be able to work nights, weekends, and holidays as required by event schedules
Proven ability to lead and manage large, diverse teams in fast-paced, high-profile environments
Demonstrated proficiency in financial management, including understanding of P&L statements, budget development, and performance metrics
Strong communication and interpersonal skills with the ability to build and maintain client relationships and manage multiple stakeholders
Familiarity with emergency preparedness, public safety coordination, and incident command systems
Advanced organizational, problem-solving, and project management skills
Preferred
Facilities management, military, or law enforcement experience
Event guest services program oversight experience
Experience leading greater than 500 personnel
Experience running multiple events simultaneously
Previous payroll, billing, and scheduling experience
Experience using ABI MasterMind and WinTeam software
Preferred certifications include FEMA ICS, NCS4 CSSP, or equivalent event safety/security training credentials (or the ability to obtain within six months of hire)
Benefits
Medical, dental, vision, basic life, AD&D, and disability insurance.
Enrollment in our company’s 401(k) plan, subject to eligibility requirements.
Eight paid holidays annually, five sick days, and four personal days.
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is paid out only where required by law.
Company
US Tech Solutions
US Tech Solutions counted among the largest yet the fastest growing staffing firm; all achieved organically.
1001-5000 employees
H1B Sponsorship
US Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (13)
2022 (24)
2021 (18)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Manoj Agarwal
Chief Executive Officer
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