Arrowhead Credit Union · 10 hours ago
Learning and Development Specialist 1 (On-Site Rancho Cucamonga or Arizona)
Rancho Cucamonga, California, United States
Full-time
Onsite
New Grad, Entry Level
$27.86/hr - $27.86/hrArrowhead Credit Union is seeking a Learning & Development Specialist to enhance the growth of employees through impactful learning tools. The role involves collaborating with mentors and organizational resources to facilitate both technical and behavioral learning, ensuring planned learning outcomes are met.
Financial Services
Responsibilities
Personally, provides exceptional member service; uses Arrowhead Service Standards in every work- related interaction
Uses their understanding of credit union operations, frontline and department functions to recommend enhancements that support the organization’s service model
Supports a culture of learning by ensuring planned, social, on-demand and career learning options are used to enhance learner performance based on organizational service goals
Travels to and provides onsite support/training to designated Mentors in branches and support departments (including merger locations) in partnership with branch and department leadership
In partnership with department leadership, creates and maintains a Mentor development program which includes feedback and observational surveys
Is responsible for coordinating and facilitating new team member onboarding and orientation events
Conducts real-time observations throughout the organization which includes classrooms, branches and/or departments, to ensure consistency in skill and service experience
Suggests learning solutions to meet technical and behavioral training needs that support compliance with Arrowhead Credit Union’s policies and procedures
In partnership with the Learning and Development Manager, collaborates with Mentors in assessing, recommending, designing, developing, and maintaining all learning materials
Has the ability to facilitate learning in various learning strategies, i.e., role playing, simulations, team exercises, group discussions, videos, and lectures
Serves as learning producer for all planned Learning and Development sponsored events
Serves as back up administrator for the learning management system (LMS)
Qualification
Required
Exceptional member service skills; uses Arrowhead Service Standards in every work-related interaction
Understanding of credit union operations, frontline and department functions to recommend enhancements that support the organization's service model
Supports a culture of learning by ensuring planned, social, on-demand and career learning options are used to enhance learner performance based on organizational service goals
Ability to travel to and provide onsite support/training to designated Mentors in branches and support departments
Creates and maintains a Mentor development program which includes feedback and observational surveys
Responsible for coordinating and facilitating new team member onboarding and orientation events
Conducts real-time observations throughout the organization to ensure consistency in skill and service experience
Suggests learning solutions to meet technical and behavioral training needs that support compliance with Arrowhead Credit Union's policies and procedures
Collaborates with Mentors in assessing, recommending, designing, developing, and maintaining all learning materials
Ability to facilitate learning in various learning strategies, i.e., role playing, simulations, team exercises, group discussions, videos, and lectures
Serves as learning producer for all planned Learning and Development sponsored events
Serves as back up administrator for the learning management system (LMS)
Benefits
Weekly pay
Medical, Dental, and Vision Insurance for part-time and full-time employees.
401K Retirement Savings Plan with company match.
Starting annual accrual of 15 days of paid time off, 11 paid holidays, and paid sick leave (and increases with tenure!).
Company-provided life insurance at twice your annual salary.
Perks include consumer loan discounts, DoorDash DashPass, Modern Health membership, Care.com subscription, and more.
Company
Arrowhead Credit Union
This Credit Union is federally-insured by the National Credit Union Administration.
Founded in 1949
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Martinez
Executive Vice President/Chief Operating Officer
Recent News
Company data provided by crunchbase