Westgate Resorts · 22 hours ago
Shop Lead Clerk
Las Vegas, NV
Full-time
Onsite
Mid Level
3+ years expWestgate Resorts is a legendary resort located adjacent to the Las Vegas Convention Center. The Shop Lead Clerk is responsible for providing guidance and support to retail stores and team members, ensuring excellent customer service and compliance with company policies.
CasinoHospitalityResorts
Responsibilities
Responds to customer complaints or comments and communicate to management
Ensuring compliance of company and retail policies and procedures
Touring the stores regularly, talking to team members and guests, and identifying or resolving urgent issues
Providing feedback to management to assist with performance reviews and appraisals
Assist with training and development of team members
Ensure that standards for health/safety are met
Communicating possible changes to improve the business, e.g., revising opening/closing hours
Updates and help train team on new policies/procedures and other pertinent issues
Qualification
Required
3 years of retail experience or equivalent in related field
Previous supervision/management experience in a multi store environment
Basic computer skills
High School Diploma or equivalent
Valid Health Card and Tam card training
Ability to listen effectively, read and write, speak and understand the English language clearly to assert and document important information, to follow written and /or verbal instructions, to provide clear directions/guidance and to communicate with other team members/management
Basic mathematical skills necessary to operate a cash register make change, prepare cash drops
Check stockrooms/stores before, during and after shift for proper set –up and cleanliness
Detailed recording keeping in English is required for logs and cash turn in sheets
Ability to maintain attendance in conformance with standards set by the Retail Department
Preferred
Valid Health Card and Tam Card
Previous retail and cash handling
Customer service experience
Flexibility to suit the needs of the Business
Reliability to suit the needs of the Business
Ability to be scheduling during high occupancy and key conventions, able to adapt to schedule changes
Company
Westgate Resorts
Westgate Resorts is a resort company.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$206M2024-06-11Debt Financing· $206M
Leadership Team
Mark Waltrip
COO
Adolfo Vasquez
Senior Manager Partnerships & Distribution Hotel Sales & Marketing
Recent News
2026-01-22
The Orlando Sentinel
2026-01-03
Company data provided by crunchbase