Think Academy U.S · 15 hours ago
Program Operations Assistant (Mandarin Required)
San Jose, CA
Full-time
Onsite
Entry Level
$22/hr - $25/hr
1+ years expThink Academy U.S is an education technology company providing PreK-12 extra-curricular learning services. They are seeking a Program Operations Assistant who will support operational aspects of the business, work closely with the teaching team, and participate in various business functions including operations and marketing.
Education Management
Responsibilities
Create and launch new classes in internal systems, including:
Activity-based classes
Long-term courses
Exam preparation programs
Manage substitute teacher changes and system updates
Support class grouping and enrollment management
Assist with refund processing
Maintain and manage backend operational systems related to:
Teacher teaching-hour tracking
Course progress and renewal data
Ensure accuracy and consistency across internal platforms
Execute system configurations based on project requirements provided by other teams
Support customer communication systems by:
Managing small-group communication via Enterprise WeChat
Integrating WhatsApp communications into internal systems
Ensuring standardized notification workflows (email-first communication)
Assist in building customer habits around email-based notifications
Identify, escalate, and help resolve urgent issues or complaints efficiently
Work closely with internal teams across operations, customer service, and program management
Act as an execution-focused partner supporting system implementation and process alignment
Qualification
Required
Bachelor's degree or above, has a strong interest in Education-related fields
Quick to learn and master the basic knowledge required for work, with a strong sense of customer service
Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills
Bilingual proficiency in both English and Mandarin is required
Preferred
1–3 years of experience in the sales or education-related customer service fields is a plus, but not required
Company
Think Academy U.S
Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology.
51-200 employees
H1B Sponsorship
Think Academy U.S has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (9)
2023 (17)
2022 (6)
2021 (14)
2020 (7)
Funding
Current Stage
Growth StageCompany data provided by crunchbase