Goodwill North Central Texas · 7 hours ago
HR Administrative Receptionist
Fort Worth, Texas, United States
Full-time
Onsite
New Grad, Entry Level
0+ years expGoodwill North Central Texas is seeking an HR Administrative Receptionist to serve as a front-line representative of the Agency. The role involves operating the central phone system, greeting visitors, providing general company information, and supporting various HR functions.
Non-profit Organization Management
Responsibilities
Operate the Agency’s central phone system, answer and transfer calls, greet and receive callers/visitors, notify and direct clients/visitors to proper staff
Keep track of callers on hold and visitors in the lobby, providing follow-up needed to ensure everyone is greeted and assisted in an orderly and timely manner
Maintain the Goodwill Employee Phone List located in Microsoft Outlook to ensure extensions are accurate and align with the Elevate phone system
Maintain professional appearance and demeanor in order to make a positive impression on all visitors, which include clients, board members, employees, and the general public
Maintain a high awareness that this position is one of being a front-line representative of the Agency and has a high impact on the Agency’s brand and reputation
Provide general Company, event and program information (ex: North Texas Institute Training) to visitors and/or refer them to proper staff to answer questions
Partner throughout the Company to maintain accurate contact information for ongoing services, programs, and phone extensions for routing callers
Follow Company safety procedures related to building security and visitors, deliveries, emergency response, issuing of badges, and maintaining In/Out procedures and records specific to visitors, programs and program participants
Complete Daily and Monthly monitoring of available schedules across Departments to be ready to receive visitors for current and upcoming events, programs, orientations and so on
Contact departments as needed to obtain accurate information and updates
Perform online scheduling of meeting space within Agency facilities as requested
Provide administrative support to the mandated community service program: completing required written communication, record retention, answer phone inquiries from the public and stores, conduct application intake/review/approval, confirm assignments, and generate completion letters
Responsible for HR mail functions such as sending certified mail, daily collection of HR mail for distribution within HR, using HR mailboxes, and interacting with mail and delivery representatives, internally and externally
Processes requests for Training code creation in UKG to enable tracking of employee training taken
Organizes HR documents in Team environment as assigned
Creates and distributes employee birthday certificates monthly to assigned employee groups
Creates and distributes employee discount cards twice a year prior to expiration and fulfills any requests for replacements or extra cards for managers within the assigned employee group
Trains all receptionist backups as processes change
Acts as backup to other members of HR in areas as assigned, such as equipment maintenance, supply levels, HR birthday recognition and more
Displays cooperation and flexibility to function as part of a collaborative team
Participate in all HR functions including arranging schedule, calendar invites, food, and facility needs
Attend trainings, cross training, and embrace professional skill development and ways to further contribute to the Goodwill team
Displays consistent timeliness and adherence to work schedule
Other duties as assigned
Qualification
Required
A minimum of 6 months' prior experience working with the public or demonstrating customer service is required, preferably in a team environment and in a role such as office support, receptionist, or administrative assistant position
Proficiency with MS Word and Excel is required
Must have demonstrated communication skills, both oral and written, excellent accuracy and organization, and have basic number sense
Must have ability to sit 100% of the time, have the mobility to reach and operate keyboard and phones, ability to visually monitor activities of a busy lobby, and have clear and concise speech on phone and in person
Work is 100% in person without potential for remote work
Excellent attendance and timeliness required
Documentation to satisfy I-9
Ability to pass a background check and drug screen
Preferred
Power Point experience, advanced Excel skills, and some college coursework is preferred
Benefits
Company paid basic term life
Paid Time Off
Holidays
Voluntary medical
Dental
Vision
STD
LTD
401k
Company
Goodwill North Central Texas
Goodwill is more than a thrift store.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
David Cox
President & CEO
Kristen Bostick-Williams
Regional Director of Education Programs and Partnerships
Company data provided by crunchbase