xAI · 5 hours ago
IT Services Technician
Palo Alto, CA
Full-time
Onsite
New Grad, Entry Level
0+ years expxAI is focused on creating AI systems that understand the universe and assist humanity. They are seeking a motivated IT Services Technician to provide first-line technical support, resolve basic IT issues, and assist with onboarding new employees.
Artificial Intelligence (AI)Foundational AIGenerative AIInformation TechnologyMachine Learning
Responsibilities
Provide first-line technical support via phone, email, or in-person for hardware, software, and network-related issues
Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral malfunctions
Assist users with software installations, account setups, and password resets
Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation
Escalate unresolved issues to Level 2 or specialized teams with detailed documentation
Maintain and update IT knowledge base articles and self-service wikis for common issues
Perform routine maintenance tasks, such as software updates and system backups, as directed
Assist with onboarding new employees, including setting up workstations and accounts
Adhere to company IT policies, procedures, and security protocols
Provide new hire onboarding and offboarding service support
Qualification
Required
High school diploma or equivalent; Associate's degree in IT, Computer Science, or related field preferred
0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply)
Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications
Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP)
Strong communication and customer service skills to assist non-technical users effectively
Ability to prioritize tasks and manage time efficiently in a fast-paced environment
CompTIA A+, Network+, or similar certifications are a plus but not required
Ability work after hours and graveyard shifts
Preferred
Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools
Basic knowledge of Active Directory and user account management
Willingness to learn and adapt to new technologies and processes
Benefits
Equity
Comprehensive medical, vision, and dental coverage
Access to a 401(k) retirement plan
Short & long-term disability insurance
Life insurance
Various other discounts and perks
Company
xAI
XAI is an artificial intelligence startup that develops AI solutions and tools to enhance reasoning and search capabilities.
11-50 employees
H1B Sponsorship
xAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageTotal Funding
$42.73BKey Investors
Neptune Digital AssetsSpaceXMorgan Stanley
2026-01-06Series E· $20B
2025-12-11Secondary Market· $0.3M
2025-07-13Corporate Round· $5.32B
Leadership Team
Greg Yang
Co-Founder
Yuhuai Wu
Co-Founder
Recent News
2026-01-23
2026-01-23
2026-01-23
Company data provided by crunchbase