ICE · 8 hours ago
Client Support Specialist - Market Data
Atlanta, GA
Full-time
Onsite
Entry, Mid Level
2+ years expICE Data Services is a leading provider of financial market data, seeking a dynamic Client Support Specialist to join their global front line customer support team. The role involves providing high-level technical support and customer service to clients, troubleshooting inquiries, and collaborating with internal teams to ensure client satisfaction.
E-CommerceFashionJewelryMarketplace
Responsibilities
Provide exceptional overall experience for clients using time-sensitive, mission critical data and applications. Including educating clients on information technology issues/services
Provide operational support to global client support teams by assisting in key workflows and initiatives
Provide case status updates to management and end users, as well as mitigate future recurrences through post-mortem analysis
Ensure up to date documentation of policies, procedures, and work processes periodically. Implement standard operating procedures and customer service guidelines
Escalate issues with internal groups to resolve issue with urgency, when applicable. Establish and maintain effective relationships with counterparts in assigned areas, such as operating systems, applications, mobile devices, new technologies and communications infrastructure
Handle inbound customer queries in a professional manner with attention to detail, timeliness, and consistency
Thoroughly diagnose technical problems and communicate solutions to customers
Provide backup assistance to peers when needed. Flexibility to expand and take on additional responsibilities or tasks as business needs dictate
Qualification
Required
Bachelor's degree or equivalent experience
2+ years preferred of service flow experience or CRM ticketing system
Strong organizational and time management skills. Capable of prioritizing multiple tasks, working effectively with little or no direction
Excellent verbal, advanced listening, and written English language skills
Formal meeting organization and facilitation skills
Client service excellence, with a focus on being helpful, reliable, responsive, proactive, friendly, and professional. Ability to methodically breakdown a process or issue by asking critical, thoughtful questions to identify best solution to mitigate impact
2+ years client support experience, preferred. Ability to work in a fast-paced environment and meet daily deadlines
Strong analytical and problem-solving skills with attention to detail and follow-up. Advanced analytical skills and ability to perform system analysis
Ability to effectively communicate, collaborate and build relationship with peers, co-workers and management personal from different countries and diverse background
Working knowledge of at least one of Salesforce, ServiceNow, MS Office
Preferred
Knowledge of financial markets and market data terminology a plus
Company
ICE
We are building the largest jewelry marketplace.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$49MKey Investors
Polaris Partners
2017-12-07Acquired
2016-03-15Series Unknown
2015-07-01Seed· $2M
Leadership Team
Joseph Albert
Chief Technology Officer
David Farrell
Chief Operating Officer, ICE Futures U.S.
Recent News
2026-01-13
Crowdfund Insider
2026-01-12
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