Universal Robots · 3 hours ago
Field Service Engineer (UR & MiR, Nevada, Remote)
United States
Full-time
Remote
Mid Level
$66K/yr - $106K/yr
3+ years expUniversal Robots is part of Teradyne Inc., aiming to create a world where people work alongside robots. The Robotics Field Service Engineer will provide high-quality technical support for UR and MiR systems, focusing on troubleshooting, maintenance, and customer training across North America.
AutomotiveIndustrial AutomationRoboticsSoftware
Responsibilities
Provide remote and on-site troubleshooting, diagnostics, and repair services for robotic systems and components
Perform scheduled maintenance to minimize downtime and extend system life
Maintain accurate service records, case documentation, warranty claims, and CRM updates
Deliver hands-on training and coaching to customers and internal teams on system operation, maintenance, and safety
Act as the voice of the customer by providing feedback to engineering and product teams regarding system performance, deficiencies, and desired enhancements
Maintain service tools, spare parts, and test equipment inventory
Identify upsell opportunities during service visits and support sales teams with technical insights
Maintain demo units and support technical setup for exhibitions and customer demos
Mentor junior technicians and collaborate with cross-functional teams to improve service delivery
Qualification
Required
Associate's or Bachelor's degree in Engineering, Mechatronics, Robotics, or a related technical field
Equivalent work experience may be considered in lieu of formal education
3+ years in field service, robotics, automation, or electro-mechanical systems (Experience with 6- axis robots and AMRs preferred)
Strong mechanical and electrical troubleshooting skills
Ability to read and interpret electrical schematics and control diagrams
Familiarity with PLCs, sensors, actuators, and industrial networking
Excellent communication and interpersonal skills
Strong customer service orientation
Ability to work effectively both under minimal supervision and collaboratively within a team
Proactive, curious, and solution-oriented mindset
Ability to lift up to 50 pounds
Valid driver's license with a clean driving record
Must be located within 90 minutes of a major airport
Willingness to travel up to 80% domestically and internationally
Preferred
Technical certifications in robotics or automation are a plus
Programming experience (C++, Python, Java) is a plus
Benefits
Medical
Dental
Vision
Flexible Spending Accounts
Retirement savings plans
Life and disability insurance
Paid vacation & holidays
Tuition assistance programs
Company
Universal Robots
Universal Robots — making robot automation accessible to all levels of industry.
1001-5000 employees
H1B Sponsorship
Universal Robots has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (1)
2022 (4)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2015-06-25Acquired
2008-09-01Series Unknown
Leadership Team
Daniel Friedman
Global Director, Strategic Partnerships
Stacey Moser
Chief Commercial Officer (CCO)
Recent News
2026-01-07
Company data provided by crunchbase