Tailored Management · 2 days ago
Host Technical Support, AMER - Experiences
United States
Full-time
Remote
Entry, Mid Level
$0/hr - $57.14/hr
2+ years expTailored Management is a company focused on providing support solutions, and they are seeking a Host Technical Support professional to troubleshoot technical issues for new Hosts in the Americas. The role involves investigating technical bugs, optimizing the onboarding process, and creating support materials to enhance the experience for Hosts.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Investigate technical bugs and software issues that prevent Hosts from signing up
Take complicated technical errors and explain them simply to both the Sales team and the Hosts
Work with operations teams to tweak the sign-up process
Create 'Cheat Sheets,' templates, and FAQ guides so the rest of the team knows how to solve common problems without needing to ask you every time
Maintain 100% accurate records of technical issues and report trends to leadership
Qualification
Required
2+ Years of Experience: Background in customer support, operations, or partnerships—specifically in roles where you acted as a middleman between business teams and tech teams
Tech Savvy: You are comfortable navigating complex software platforms and don't get intimidated by 'under-the-hood' technical issues
Expert Communicator: You can talk to a frustrated Host with empathy while simultaneously writing a technical brief for an engineer
'Scrappy' Mindset: You are a self-starter who can handle a fast-paced environment where priorities change quickly
Data Disciplined: You are organized and meticulous about tracking your work in CRM or ticketing systems
Benefits
Benefits
Company
Tailored Management
Tailored Management is a staffing and recruiting company that offers information technology staffing and recruitment services.
501-1000 employees
H1B Sponsorship
Tailored Management has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Jeff Anderson
Managing Partner & Client Relations Executive
Savannah Deskins
Manager, Administration & Office of the CEO
Company data provided by crunchbase