Master Builders Solutions · 5 hours ago
Supply Chain Team Leader - Beachwood, OH
Beachwood, OH, US
Full-time
Onsite
Senior Level
$75K/yr - $90K/yr
5+ years expMaster Builders Solutions is a global brand of advanced chemical solutions for construction. They are seeking a Supply Chain Team Leader to oversee a regional team, focusing on customer experience and process improvements across order to invoice operations while mentoring team members and ensuring KPIs are met.
Building MaterialChemicalConstructionManufacturing
Responsibilities
Lead, develop, and mentor a team of 4-5 reports, fostering a culture of engagement, accountability, and proactive problem solving
Serve as the primary point of escalation for customer inquiries, issues, and service improvements
Collaborate with cross-functional teams (sales, procurement, supply chain, marketing, warehouse, transportation, and revenue support) to ensure timely and accurate order fulfillment
Identify opportunities to improve customer experience, optimize workflows, and enhance process efficiency
Track team and individual KPIs, providing regular updates and action plans to meet organizational goals
Facilitate continuous learning and professional development within the team
Promote alignment with internal stakeholders to ensure customer needs are anticipated and addressed
Champion innovative solutions to complex problems that positively impact customer satisfaction and operational efficiency
Qualification
Required
5+ years of experience in customer service, order management, supply chain, or a related field
Demonstrated leadership experience managing small teams or leading projects
Strong customer service orientation with a proven ability to anticipate and resolve customer issues
Self-motivated and able to take initiative in a dynamic environment
Excellent communication, collaboration, and problem-solving skills
Strong organizational skills and the ability to manage multiple priorities
Proficiency in Microsoft Office (Outlook, Excel, Teams) and SAP or other ERP/Order Management systems
Ability to build strong relationships internally and externally
Analytical and data-driven mindset to identify trends, issues, and opportunities for improvement
Collaborative and flexible, able to navigate competing priorities and drive alignment across teams
Hands-on approach to coaching and supporting team members in daily operations
Preferred
Bachelor's degree preferred
Company
Master Builders Solutions
Master Builders Solutions is a manufacturer of advanced chemical solutions for construction industry.
Founded in 1909Mannheim, Baden-Wurttemberg, DEU
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Larry Pennington
Vice President and Global CIO
Recent News
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