GoldOller Real Estate Investments · 11 hours ago
Community Manager
Philadelphia, PA, US
Full-time
Onsite
Entry, Mid Level
$70K/yr - $75K/yr
1+ years expGoldOller Real Estate Investments is a dynamic and growing company that acquires, develops, and operates multifamily communities across the country. The Community Manager is responsible for the operational, financial, and cultural success of the residential property, focusing on resident satisfaction, team development, and performance management.
Asset ManagementReal EstateReal Estate Investment
Responsibilities
Prepare and monitor budgets; drive property performance by meeting/exceeding occupancy and rental income goals, maintaining ≤2% bad debt, and optimizing expenses within budget by month-end
Accurately prepare, track, and report financial data—including payroll, overtime, petty cash, rent collection, delinquency, evictions, FAS, damages, and security deposit reconciliations—in compliance with company policy
Utilize all required operational technologies (including RealPage products) to track performance, manage purchasing, maintain PO compliance, and ensure real-time data accuracy
Develop action plans when performance falls below expectations; communicate needs and collaborate with the Regional Property Manager, Asset Manager, and DOO
Regularly walk, oversee, and inspect the property while documenting findings in applicable systems
Complete move-in, move-out, vacancy, and annual unit inspections. Enforce Fair Housing laws, safety codes, health regulations, and local ordinances. Assess and post all related charges and issue professional resident notices
Maintain the leasing office in a neat, organized, businesslike manner with consistent office hours
Attend management meetings, complete all assigned training, and ensure team training compliance
Report all liability and property incidents immediately; ensure timely submission of workers’ compensation documentation
Motivate, empower, and promote teamwork across the site team to achieve shared goals
Recruit, onboard, and retain high-performing talent while fostering a culture of accountability, engagement, and continuous learning
Provide real-time coaching, conduct performance reviews, develop growth plans, manage corrective action, and lead the counseling and termination process when necessary
Lead weekly team meetings that encourage collaboration, innovation, and alignment with company standards and strategic goals
Model servant leadership by recognizing achievements, supporting development, and inspiring ownership and pride in results
Interpret and apply all personnel and departmental policies consistently
Oversee timecards, overtime, PTO, and attendance; ensure timely review and approval
Maintain a professional image and ensure all team members adhere to dress code and uniform requirements
Maintain high resident satisfaction through timely service, proactive communication, and effective conflict resolution
Professionally communicate resident notices and enforce compliance with rules and regulations
Develop creative resident retention programs; host and attend resident events; maintain a 40%+ renewal ratio
Manage seamless, compliant move-ins and move-outs; complete all leases, renewals, and addendums
Monitor, solicit, and respond to social media reviews in alignment with brand standards
Counsel delinquent residents and participate in court hearings or appeals as needed
Refer residents to appropriate agencies for economic, social, legal, or health-related support
Oversee leasing strategy, pricing, and renewals consistent with leadership and AIRM guidance
Ensure leasing teams maintain a 25%+ closing ratio and score 85%+ on shopping reports
Manage advertising and social media strategy; track competitors and complete regular market surveys
Ensure all resident-facing materials are professionally branded and visually aligned with company standards
Ensure CRM is properly managed—respond to unmanaged leads within 24 hours and follow up on leads requiring attention per policy
Maintain high occupancy by professionally showing vacant apartments and following timely leasing procedures
Complete approved credit, criminal, and background checks for all applicants
Partner with maintenance leadership to ensure all service requests are logged, responded to within 24 hours, and closed promptly; communicate with residents when delays occur
Ensure timely completion of preventative maintenance, safety checklists, and inspections per company best practices
Maintain high standards of curb appeal, cleanliness, and safety across grounds and common areas; ensure OSHA and MSDS compliance
Oversee all make-ready processes to balance speed, quality, and budget
Oversee all work performed by vendors and contractors related to building and grounds maintenance
Ensure availability for emergency calls, either personally or via designated team members
Maintain community-owned tools, materials, and equipment neatly and securely; ensure shop areas remain clean and organized
Perform any additional duties as assigned
Qualification
Required
High school diploma or GED required
1–3 years of residential property management experience as a Community Manager or similar role
1–3 years of multifamily housing experience
Experience with OneSite required
Able to lift/push/pull up to 40 lbs
Valid driver's license and reliable personal vehicle required
Ability to work one weekend per month
Ability to travel to other sites, including out-of-state and overnight travel as needed
Demonstrated success in property management with strong financial, leasing, marketing, and resident relations skills
Proficiency in Microsoft Office and RealPage systems (OneSite, YieldStar, Lead2Lease, Ops Technology)
Strong understanding of Fair Housing, ADA, FCRA, OSHA, landlord-tenant laws, and applicable state/local codes
Exceptional leadership, coaching, and team-building abilities
Excellent conflict resolution skills with a balance of empathy and firmness
Strong multitasking, organizational, communication, and problem-solving abilities in a fast-paced environment
Proven ability to build effective relationships with peers, leadership, residents, and external partners
Preferred
Bachelor's in Business or Marketing
CAM or ARM certification
Benefits
12 Paid Holidays
Up to 2 weeks Paid Time Off in the first year (with more earned as you grow with us)
A Celebrate YOU Day (to use at your leisure for any special occasion)
Comprehensive Medical, Dental, and Vision Plans (available after 60 days of employment)
Company-Paid Health Reimbursement Account
Paid Maternity Leave
Company-Paid Life Insurance
Company-Matched 401(k) Retirement Savings Plan
Complimentary access to GoldOller property amenities - including pools, fitness centers, wellness classes, and more!
Company-Paid Certifications & Licensing
Company
GoldOller Real Estate Investments
GoldOller Real Estate Investments is a real estate and asset management company.
501-1000 employees
Funding
Current Stage
Late StageRecent News
Morningstar.com
2025-09-12
Philadelphia Business Journal
2025-03-25
Morningstar, Inc.
2025-03-05
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