TrustLayer · 12 hours ago
Implementation Specialist
Tampa, FL
Full-time
Onsite
Mid LevelTrustLayer is revolutionizing the insurance industry with cutting-edge SaaS technology, aiming to streamline compliance and vendor management. They are seeking a proactive Implementation Specialist to guide new clients through the onboarding process, ensuring a smooth transition to their platform and driving customer satisfaction.
Artificial Intelligence (AI)InsuranceInsurTechMachine Learning
Responsibilities
Lead the end-to-end onboarding process for new clients, including initial setup, configuration, and training
Develop and manage project plans, timelines, and deliverables to ensure successful implementation of our software solutions
Conduct training sessions and webinars to educate clients on how to effectively use our platform
Provide ongoing support and troubleshooting during the implementation phase, ensuring all client issues are resolved promptly
Collaborate with the Customer Success team to ensure a seamless handoff post-implementation and monitor client satisfaction
Gather client feedback and work with the Product team to drive continuous improvement of our platform
Create and maintain comprehensive onboarding and training materials
Qualification
Required
Excellent project management skills with the ability to manage multiple projects simultaneously
Strong problem-solving skills and technical aptitude
Exceptional communication and interpersonal skills
Ability to work independently and as part of a team in a fast-paced, dynamic environment
Preferred
Familiarity with insurance or compliance industries is a plus
Company
TrustLayer
TrustLayer is an insurtech company automating insurance verification with machine learning and AI.
Founded in 2018
11-50 employees
H1B Sponsorship
TrustLayer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Early StageTotal Funding
$21.7MKey Investors
Craft VenturesAbstract
2021-08-17Series A· $15.1M
2021-02-02Seed· $6.6M
Leadership Team
Vincenzo Acinapura
Co-Founder and CTO
Recent News
Research and Markets
2025-04-16
prnewswire.co.uk
2025-03-26
Company data provided by crunchbase