Online Vacation Center · 1 week ago
Luxury Sales & Client Development Manager
United States
Full-time
Remote
Mid Level
3+ years expOnline Vacation Center is a family owned and operated company based in Fort Lauderdale, Florida, focusing on diversified vacation marketing. They are seeking a Luxury Sales & Client Development Manager to manage inbound sales and customer service inquiries, conduct outbound calls to luxury clients, and provide consultative communications to close sales.
Travel
Hiring Manager
Tracey O'Rourke
Responsibilities
Managing inbound sales and customer service inquires via multiple channels: telephone, email, SMS, chat, etc
Outbound calling to past and current luxury clients with a goal of retention & reacquisition (expectation of 30-50 dials per day)
Consultative client communications in order to identify and advise clients on the best vacation options for them based on their values and preferences & closing sales
Accurately providing pricing & inclusion details, logistical execution of confirming travel reservations, and thorough documentation
Setting client expectations and providing timely & courteous customer service to high-end luxury clients
Qualification
Required
Self-motivated sales & customer service professionals with a passion for international travel (personal international/cruise travel experience preferred)
Technologically savvy individuals that are detail oriented
Resourceful individuals with a hunger for problem solving, exceeding expectations & achieving goals
Energetic, compassionate and patient individuals that want to foster long term client relationships & brand loyalty
Managing inbound sales and customer service inquiries via multiple channels: telephone, email, SMS, chat, etc
Outbound calling to past and current luxury clients with a goal of retention & reacquisition (expectation of 30-50 dials per day)
Consultative client communications in order to identify and advise clients on the best vacation options for them based on their values and preferences & closing sales
Accurately providing pricing & inclusion details, logistical execution of confirming travel reservations, and thorough documentation
Setting client expectations and providing timely & courteous customer service to high-end luxury clients
Highly proficient verbal and written communication skills tailored to high-end luxury clients
Exceptional organization and computer skills
Positive teamwork mentality & desire to create win-win sales solutions
Minimum three years of sales and/or telephone customer relationship management experience
Experience with high-dollar transactions and clientele
Luxury travel sales experience (cruises, land tours, all-inclusive resorts, or hotels) a plus
Aptitude for multi-tasking and operating multiple systems
Superior administrative skills and attention to detail
Genuine desire to connect with and provide value to our database of savvy travelers for lasting relationships
Preferred
Personal international/cruise travel experience
Benefits
Paid training for a •Career Opportunity• with unlimited earnings potential
Company subsidized medical/dental/vision/life insurance
401k Company Match
Four (4) weeks of Paid Time Off per year, plus additional Sick & Holidays
Free and reduced rate travel opportunities with IATAN card
Company sponsored events, picnics, lunches, and contests
Company
Online Vacation Center
Online Vacation Center is a travel & tourism company offering cruise and vacation deals.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase