PENNYMAC · 13 hours ago
Customer Service Rep I
Carrollton, TX
Full-time
Onsite
New Grad, Entry Level
$36K/yr - $45K/yrPennymac is a specialty financial services firm focused on the production and servicing of U.S. mortgage loans. The Customer Service Representative is responsible for answering incoming calls, providing effective solutions to customer inquiries, and ensuring customer satisfaction while cross-selling Pennymac products.
BankingFinanceFinancial ServicesLendingMortgage
Responsibilities
Provide exceptional support to our customers through polite and informative phone interactions in an inbound high volume call center environment
Handle a wide range of inquiries, from general support to complex issue resolution. Provide customers with essential account information, including details on loan payments, escrow, taxes, payoffs, and loan documents
Conduct preliminary or basic research in order to accurately resolve and respond to customer inquiries. Process customer payments via phone
Must cross-sell new loan and insurance products to existing customers and provide rebuttal options as applicable in order to meet required sales goals
Must meet outlined production and quality standards
Interact with other Pennymac servicing departments to resolve customer requests/issues
Must request assistance for escalated and/or more complex issues to department senior associates or supervisors
Perform other related duties as assigned
Demonstrate behaviors which are aligned with the organization’s desired culture and values
Qualification
Required
Provide exceptional support to our customers through polite and informative phone interactions in an inbound high volume call center environment
Handle a wide range of inquiries, from general support to complex issue resolution. Provide customers with essential account information, including details on loan payments, escrow, taxes, payoffs, and loan documents
Conduct preliminary or basic research in order to accurately resolve and respond to customer inquiries. Process customer payments via phone
Must cross-sell new loan and insurance products to existing customers and provide rebuttal options as applicable in order to meet required sales goals
Must meet outlined production and quality standards
Interact with other Pennymac servicing departments to resolve customer requests/issues
Must request assistance for escalated and/or more complex issues to department senior associates or supervisors
Perform other related duties as assigned
Demonstrate behaviors which are aligned with the organization's desired culture and values
Ability to deliver timely and accurate information in a fast-paced environment
Ability to make decisions independently within set policy and procedures
Preferred
Bilingual Spanish is a plus
Personal computer knowledge, including proficiency in Word and Excel
Detail oriented with good organizational and follow-through skills
Strong negotiation skills with ability to effectively resolve problems
Must be a team player and able to work independently
Critical thinker with problem solving skills, mathematical skills and sound judgment
Mortgage and/or financial services industry experience is a plus
Benefits
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
Company
PENNYMAC
Pennymac is a home loan lending company that offers financial services.
Founded in 2008
1001-5000 employees
H1B Sponsorship
PENNYMAC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (42)
2023 (33)
2022 (44)
2021 (65)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$2.33B2025-12-11Post Ipo Debt· $75M
2025-08-07Post Ipo Debt· $650M
2024-05-20Post Ipo Debt· $850M
Leadership Team
Amar Nadig
Senior Vice President of Enterprise Data
Kevin Ryan
Senior Managing Director and Chief Strategy Officer
Recent News
MarketScreener
2025-12-20
2025-12-16
2025-11-06
Company data provided by crunchbase