Indiana Health Centers, Inc. · 1 day ago
Patient Service Representative (Non-Clinical)
Indianapolis,IN,US
Full-time
Onsite
Entry Level
1+ years expIndiana Health Centers, Inc. (IHC) is a mission-driven organization providing high-quality, affordable healthcare to underserved and uninsured populations. They are seeking a Non-Clinical Patient Service Representative (PSR) to ensure a positive customer service experience for patients, assisting with appointment scheduling and patient care inquiries.
Health CareHospitalMedical
Responsibilities
Helping improve the patient’s experience from the beginning of their encounter by answering the phone to the end of their visit by assisting with completing steps in the treatment plan such as sending a referral to a specialist
Answering phone calls, scheduling appointments, routing calls and addressing other patients’ needs
Processing appropriate patient paperwork in a timely manner
Educating patients regarding documents they will need to provide at the time of service
Accurately entering, maintaining, and retrieving data on IHC’s Electronic Medical Records (EMR) system
Communicating with patients care team as necessary
Qualification
Required
Graduation from a standard high school, or equivalent
One (1) year of prior experience in an office or health related position. Related education can substitute for experience
Demonstrate high detail orientation and accuracy
Perform responsibilities accurately, efficiently, and timely
Demonstrate knowledge of standard office practices and procedures
Able to juggle multiple requests and meet multiple deadlines
Follow standard work procedures
Participate in process improvement projects as required
Demonstrate office equipment and computer skills, including data entry
Able to use Microsoft Word, Excel, and Outlook, eCW, Dialpad, etc
Benefits
$1000.00 retention bonus paid after one year
No nights or weekends
Generous Paid Time Off and Floating Holidays
Day 1 Insurance benefits eligibility
403(b) Retirement Plan matching at one year of employment
Employer-paid Group Life, Short-term disability, and Long-term disability coverages and HSA employer contributions
Flexible Leave of Absence programs
Personify Health Wellness program with paid incentives for participation
Employee Assistance Programs with 24/7 access to therapy consultation services
Company
Indiana Health Centers, Inc.
Indiana Health Centers, Inc.
201-500 employees
H1B Sponsorship
Indiana Health Centers, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (3)
2022 (6)
2021 (3)
2020 (2)
Funding
Current Stage
Growth StageLeadership Team
Ann Lundy
President and Chief Executive Officer (CEO)
Lynn Clothier
CEO
Company data provided by crunchbase