ORNL Federal Credit Union · 8 hours ago
Teller II - Middlebrook Pike Branch
Knoxville, TN
Full-time
Onsite
New Grad, Entry Level
0+ years expORNL Federal Credit Union is seeking a Teller II for their Middlebrook Pike Branch. The Teller II will assist members with their financial needs, process transactions, and maintain cash levels while ensuring excellent customer service.
Customer ServiceFinancial ServicesNon Profit
Responsibilities
Processes member financial transactions, including (but not limited to) cash and negotiable instrument deposits and withdrawals, instant issue creation, fraud research and service events, certificates of deposits, check orders, providing savings rate sheets and projections for potential deposits, make payments on and answer questions concerning existing loans, enroll accounts in online banking and assist with log-in and self-service questions, assist with member access to safe deposit boxes, completing and submitting documentation for IRA deposits and withdrawals, and printing transaction history to assist members with personal balancing and research. Identifies cross-sell opportunities for new/existing members to enhance their relationship with the Credit Union. Resolves member questions and concerns, both in person and over the phone. Promotes and participates in any branch promotion and/or Credit Union campaigns
Responsible for vault custodian duties: ensures the branch is within Credit Union Cash Policy, maintains and balances cash vault, and orders and receives daily cash requirements for the branch. Maintains, replenishes and cleans automated equipment. Manages cards for instant issue and maintains instant issue machines. Manages supplies for the coin machine and empties the machine as needed. Assists with balancing daily branch reports
Supports employees when buying and selling from the vault or automated equipment and balances individual cash daily. Resolves automated equipment issues, including balancing, researching and problem resolution. Maintains and follows retention of required stored items in the branch
Performs other job-related duties as assigned
Qualification
Required
Six months or more cash handling experience and/or six months or more customer service experience
A high school diploma or GED
Excellent written and verbal communication skills with the ability to effectively interact and make recommendations to all levels of the organization
Must possess attention to detail and mathematical ability to perform very basic math skills
Must possess excellent organizational, analytical and reasoning skills
Strong customer service orientation
Must be able to work well with others
Must be proficient with Microsoft 365
Preferred
Six months or more of Teller experience
Two year college degree in a business-related field
Company
ORNL Federal Credit Union
ORNL Federal Credit Union is a not-for-profit financial cooperative that provides financial services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Colin Anderson
President & CEO
Jenny Vipperman, CMB
President & CEO
Recent News
2025-11-04
2025-11-04
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