Maximus · 2 hours ago
Quality Specialist - Nashville, TN
Nashville, TN
Contract
Onsite
Entry, Mid Level
$23.05/hr - $25.58/hr
2+ years expMaximus is a company that focuses on service delivery and performance improvement. They are seeking a Quality Specialist who will evaluate the quality and accuracy of agent interactions with law enforcement agencies by monitoring calls and providing feedback to enhance service delivery and agent performance.
Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Works on assignments that are moderately difficult, requiring judgement in resolving issues
Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards
Provide feedback on call monitoring results
Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings
Qualification
Required
Must be a US Citizen
Must have the ability to pass a federal background check
High School diploma or equivalent with 2-4 years of experience
Ability to work onsite in Nashville, TN required
Because the center operates 24/7, the Quality Specialist must be able to support quality monitoring across multiple shifts—including evenings, weekends, and holidays
Preferred
Associate degree preferred
May have training or education in area of specialization
Call center knowledge and experience preferred
Experience using Success KPI preferred
Company
Maximus
Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$7.93M2010-12-09Post Ipo Equity· $7.93M
Leadership Team
Elisabeth Schmidt
Senior Vice President
Michael Mateer
Sr. Vice President, Enterprise Technology
Recent News
2025-11-20
Company data provided by crunchbase