State of Arizona · 12 hours ago
CUSTOMER SERVICE REPRESENTATIVE II
Phoenix, AZ
Full-time
Hybrid
Entry, Mid Level
$19.03/hr - $19.03/hr
2+ years expThe State of Arizona's Department of Insurance and Financial Institutions (DIFI) is seeking a Customer Service Representative II to support the licensing process for various entities. The role involves reviewing license applications, responding to inquiries, and maintaining databases to ensure compliance with state regulations.
GovernmentOffice AdministrationPublic Relations
No H1B
Responsibilities
Review and analyze various submissions relative to license applications supplied through the Nationwide Multi-state Licensing System (NMLS), the Arizona eLicense Portal, email or by mail. Check information about the applicant using internal and external databases. Request additional documents and/or better explanations when necessary if issues are identified within the application
Respond to telephone and email inquiries as to policy and procedures of the department. Respond to requests from applicants and licensees such as a status of application, time frames, monies due, changes to be made, etc. Provide information to other governmental agencies including law enforcement, department attorneys, the financial industry and the general public
Enter data into the department's database, the Nationwide Multi-state Licensing System (NMLS) and the Appraisal Subcommittee (ASC) National Registry. Must review all documents submitted, determine data that should be entered, request additional information if data is unclear, missing or contradictory. Maintain database by revising or entering new data as appropriate
Assist applicants with the submission of applications for various types of licenses. This includes reviewing documents (legal, business related, identification, etc.) and advising applicants if additional items are needed
Prepare and update policies and procedures for use by employee reviewing licensing submissions. Examine procedures for updating database and for entering data. Provide input for changes needed in the licensing process, the department's database and forms used in the licensing process
Qualification
Required
Considerable knowledge of The Nationwide Multi-state Licensing System (NMLS)
Interpretation of legal documents (credit reports, criminal background, corporate and partnership documents, surety bonds, bankruptcy documents, etc.)
Able to use various computer software applications (Word, Excel, Google Docs, database systems, etc.) at an advanced level
Thorough knowledge of state regulatory, policy and compliance issues
Skills navigating the Nationwide Multi-state Licensing System (NMLS)
Strong analytical skills necessary to evaluate applications
Demonstrated ability to work within a team environment
Proven commitment to quality customer service
Excellent interpersonal, verbal and written communication skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Ability to resolve complex problems with minimal guidance
Skilled in maintain and updating database files
Ability to analyze and comprehend complex financial data
Ability to be results oriented with sound judgment
Ability to be assertive
Ability to establish credibility and be decisive while recognizing and supporting the department's preferences and priorities
A minimum of 2 years of work experience in customer service and/or insurance is generally required
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)
Preferred
Preference given to candidates having a comprehensive understanding of the Nationwide Multi-state Licensing System (NMLS)
Benefits
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
Life insurance and long-term disability insurance
Vacation plus 10 paid holidays per year
Health and dental insurance
Retirement plan
Sick leave
Company
State of Arizona
As public servants, we deeply care about Arizona and are committed to facing the issues of our state head-on.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Aletha Della Rocco
Human Resources Business Partner, Talent Acquisition
George McNeely MBA
Chief Human Resources Officer - Arizona Department of Administration - Shared Services
Recent News
Phoenix Business Journal
2025-01-11
The Arizona Republic
2024-01-27
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