Southern Land Company · 14 hours ago
Concierge - Overnight
Nashville, TN 37215, USA
Full-time
Onsite
Entry Level
$19/hr - $21/hr
2+ years expSouthern Land Company is a national real estate development and construction firm seeking a full-time Concierge - Overnight to join their team in Nashville, TN. The role focuses on providing world-class customer service, ensuring guest satisfaction, and managing various resident services and community activities.
Real Estate
Responsibilities
Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with other associates, guests, and current residents
Maintain and uphold a high standard for community curb appeal by conducting routine inspections of all community amenities and common areas and working with the service team or other Associates to ensure that all areas are well-maintained
Coordinate maintenance of office and amenity equipment including copiers, printers, resident business centers, fitness equipment, and resident clubhouse amenities
Receive deliveries by accepting and logging packages for residents
Provide leasing support and assistance to the leasing team by making initial contact with future residents, setting appointments, assisting with key pick-ups, and any other tasks related to the move-in and move-out process
Act as a liaison between residents and service team members regarding both routine and emergency maintenance requests and provide assistance in the follow-up process after work is completed on routine requests. Contact maintenance personnel immediately if an emergency maintenance situation develops
Plan fun activities that help build a strong sense of belonging among residents
Accept reservations for events, classes, kid’s corner parties, etc
Maintain resident data base by entering data and generating Resident Directory
Research local area dining, entertainment, shopping options, etc. to answer resident and guest questions about the neighborhood
Provide directions, recommendations and reservations when requested
Pick up and deliver items as requested, including mail distribution
Knowledge of emergency procedures and assist/respond accordingly when necessary
Performing other duties as requested by management
Qualification
Required
Strong working knowledge of Microsoft Office
Ability to keep sensitive information highly confidential
Excellent written and verbal communication skills
Strong and pleasant telephone and interpersonal skills, and the ability to deal professionally with clients, vendors, and co-workers on the phone and in person
Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion
Ability to work independently, prioritize work and ask for further clarification when necessary
Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events
High school diploma or GED required
2 years of experience in customer service, sales, and/or hospitality experience that demonstrates sufficient background to resolve resident complaints
Preferred
Prior experience in front desk support preferred
Prior concierge and/or event planning experience preferred
YARDI property management software experience
Benefits
Health
Vision
Dental
401k with a strong match
Paid time off
Company
Southern Land Company
Southern Land Company is a community developer focusing on the creation, design, and construction of retail, commercial and partment homes.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
T
Tim Downey
CEO
Recent News
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2025-08-04
2025-07-31
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