Discovery Land Company · 15 hours ago
Spa Concierge Summer '26
YC Yellowstone Club Operations, Big Sky, MT, US
Full-time
Onsite
Entry Level
$18/hr - $19/hr
1+ years expDiscovery Land Company is seeking a Spa Concierge for the upcoming Summer season at Yellowstone Club, a private residential community in Big Sky, Montana. The Spa Concierge will facilitate impeccable Member and guest services and assist in the daily operations of the spa, ensuring outstanding service standards and guest satisfaction.
Commercial Real EstateReal EstateReal Estate Investment
Responsibilities
Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service
Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner
Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately
Maintain a favorable working relationship with all company employees to foster and promote a positive working environment
Initiates interaction with Members, guests, and prospective Members to obtain and disperse information
Seeks most efficient manner in which to meet Member expectations
Provides accurate and timely information regarding spa services
Facilitates spa reservations
Charge the appropriate Member account for services rendered
Interfaces with other departments in order to meet Member, guest, and prospective Member requests
Enters charges for services rendered and creates client profiles using a club and resort management system
Answers Member, guest, prospect, and interdepartmental inquiries by telephone, facsimile, email and mail
Keeps detailed records of Member preferences and requests
Practices creative problem solving
Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position
Meet departmental productivity, organization, punctuality/attendance and consistency standards
Maintain a positive and respectful attitude
Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times
Maintain privacy of our Members at all time
Maintain a clean and neat appearance at all times
Communicate regularly and effectively with all employees, supervisors, managers and directors
Perform work in a safe and high quality manner
Project a favorable image of Yellowstone Club to Members and guests at all times
Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands
Cleans work spaces by cleaning desks or taking out trash
Dresses up in costume for events
Assists Locker Room attendant with Locker Room duties
Qualification
Required
High school diploma, GED or vocational training or job-related course work
One to two years' experience in customer service
Strong verbal/written communication, interpersonal, and analytical skills
Valid State Driver's License
Intermediate/advanced keyboarding skills
Intermediate knowledge of Microsoft Office systems
Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments
Able to write clearly and legibly
Able to perform basic math calculations
Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving
Must be able to work flexible work hours/schedule including evenings, weekends and holidays
Maintain a positive and respectful attitude
Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times
Maintain privacy of our Members at all time
Maintain a clean and neat appearance at all times
Communicate regularly and effectively with all employees, supervisors, managers and directors
Perform work in a safe and high quality manner
Project a favorable image of Yellowstone Club to Members and guests at all times
Preferred
College degree
Previous work experience in a spa setting
Benefits
Free transportation to and from Bozeman
Complimentary shift meals
Health Benefits for all Seasonal Employees
401k eligibility and bi-weekly match
Access to onsite fitness center 24/7
Discounted Employee Housing in Big Sky or Gallatin Gateway
Discounts to over 1000 retailers through ADP LifeMart and Expert Voice
End of season employee appreciation day and retail sale
Access to Employee Store in Bozeman
Participate in Hike, Mountain Bike, and Disc Golf Employee Days
Company
Discovery Land Company
Discovery Land Company is a real estate company specializing in luxury residential private club communities and resorts.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$17.35M2017-03-22Series Unknown· $17.35M
Leadership Team
Michelle Ngo
Chief Financial Officer
Schuyler Joyner
Partner
Recent News
2026-01-20
2025-11-05
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