EyeQ Monitoring · 7 hours ago
Field Service Support Technician
Atlanta, GA
Full-time
Onsite
New Grad, Entry LevelEyeQ Monitoring is a technology-driven security and monitoring company focused on delivering reliable, scalable security and integration solutions. They are seeking a Field Service Support Technician to provide real-time, phone-based technical support to field technicians and third-party contractors, guiding troubleshooting and ensuring efficient onsite work.
Cloud ComputingSecurity
Responsibilities
Provide consistent coverage of the Field Service Support phone queue during scheduled hours
Answer inbound calls from internal field technicians and third-party contractors
Quickly establish call context, including site details, objectives, current issues, and constraints
Lead troubleshooting in a structured, methodical way and ensure each call ends with clear next steps
Guide technicians through IP configuration checks, subnetting, gateway and DNS validation
Support connectivity testing using tools such as ipconfig, ping, tracert, and nslookup
Validate onsite reachability for routers, switches, servers, and endpoints
Use MAC-based validation to confirm device identity and verify swaps when needed
Provide field-facing support for a variety of VMS server deployments
Assist with basic reachability and health checks during onsite visits
Gather and relay technical details for deeper follow-up when required
Guide technicians through power verification steps including UPS, outlet, and power supply checks
Support safe voltage checks using a meter and validate expected readings
Apply AC vs. DC fundamentals as they relate to PoE devices, injectors, and enclosures
Help isolate common failures such as bad cable, bad port, lack of PoE, or failed injectors
Use standardized isolation techniques to validate faults
Confirm physical indicators (link/activity lights, PoE delivery) before escalating troubleshooting
Use approved remote access tools and internal systems to support onsite troubleshooting
Maintain responsiveness and time management to support multiple technicians simultaneously
Create and update tickets documenting symptoms, troubleshooting steps, actions taken, and next steps
Ensure documentation is clear and complete so issues can be handed off seamlessly
Qualification
Required
Strong preference for candidates with field technician experience (low-voltage, security, networking, or camera systems)
Practical networking knowledge including IP addressing, subnetting, gateway/DNS fundamentals
Familiarity supporting servers in a field-service context
Hands-on cabling experience with understanding of termination, testing, and failure patterns
Basic electrical competency, including AC vs. DC concepts and safe multimeter usage
Strong written and verbal communication skills
Ability to remain calm, organized, and effective under pressure
Prior experience supporting both internal technicians and third-party contractors
Exposure to ticketing systems and technical documentation standards
Experience working in time-sensitive, high-volume support environments
Service-oriented and approachable demeanor
Clear communicator who can translate technical direction into actionable steps
Methodical problem-solver with strong attention to detail
Ability to multitask and pivot quickly between issues
Strong follow-through and ownership mindset
Company
EyeQ Monitoring
EyeQ Monitoring is a provider of live remote video surveillance solutions.
Founded in 2007
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
WestView Capital Partners
2025-06-20Private Equity
Leadership Team
Markus Scott
Chairman and CEO
Clayton Kemp
COO
Recent News
Venture Capital Firms
2025-06-25
Company data provided by crunchbase