Blenderbox, Inc. · 1 month ago
User Researcher [Contract]
United States
Full-time, Contract
Remote
Senior Level
5+ years expBlenderbox is a human-centered design and technology agency that collaborates with governments and organizations to enhance complex digital products and services. They are seeking a Contract UX Researcher to conduct discovery and evaluative research, ensuring that their work is informed by real user needs and actionable insights.
ConsultingE-CommerceInternetLegalVideoWeb Design
No H1B
U.S. Citizen Only
Responsibilities
Plan and conduct qualitative research using a range of methods, including one-on-one interviews, group-based research, contextual inquiry, and evaluative usability testing
Engage stakeholders and users across multiple roles and teams to understand needs, workflows, constraints, and opportunities
Collaborate with project teams to define research goals, user groups, and the questions, assumptions, and risks to be explored through research
Develop research plans, discussion guides, and supporting documentation
Adapt research approaches as project scope, constraints, or timelines evolve
Analyze research inputs to identify patterns, themes, risks, and opportunity areas
Incorporate findings from content audits, UX audits, workflow reviews, accessibility audits, and existing documentation as inputs to research synthesis
Triangulate qualitative findings with other available inputs (e.g., surveys, audits, operational data) to strengthen insights and recommendations
Translate research into clear, actionable insights that inform strategy, design decisions, and prioritization
Design and facilitate workshops or working sessions to validate findings, explore opportunities, or align stakeholders
Prepare materials, support facilitation planning, and synthesize outcomes
Partner closely with UX designers and project managers to ensure research insights translate into meaningful next steps
Prepare and contribute to key research outputs, including: Findings and insights documentation, Research readouts and presentation decks, Opportunity framing and early directional recommendations, Clear articulation of research-informed next steps
Present research findings to client teams, including facilitating readouts and supporting leadership discussions
Work closely with UX designers, product managers, and technical partners to integrate research into active project workflows
Review and contribute feedback on research artifacts, synthesis, or findings as part of collaborative team work
Qualification
Required
5–8+ years of experience conducting UX research for digital products or services
Strong qualitative research skills with experience leading research independently
Demonstrated ability to synthesize ambiguity into clarity and communicate insights effectively
Excellent facilitation skills, particularly in remote and cross-functional settings
Strong writing and presentation skills for client-facing deliverables
Comfort working in complex, multi-stakeholder environments
Experience collaborating closely with designers, project/product managers, and technical teams
Must be a US Citizen or authorized to work in the US
Preferred
Experience working in public-sector, education, nonprofit, or regulated environments
Familiarity with accessibility and inclusive research practices
Experience supporting research efforts that span multiple phases of a project or evolve over time
Experience working with tools such as Figma / FigJam, Miro, Zoom-based remote facilitation, Google Workspace, Standard research documentation and synthesis workflows
Company
Blenderbox, Inc.
We’re dedicated to improving government systems and services to ensure they are efficient, effective, and responsive to the diverse needs of all users.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jason Jeffries
CEO/Founder
Sarah Jeffries
Co-Founder + President
Recent News
techventure.news
2024-02-12
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