Mid Atlantic Finance Company · 21 hours ago
Account Services Supervisor
Clearwater, FL
Full-time
Onsite
Mid LevelMid Atlantic Finance Company is a leading auto finance source in the automotive industry, and they are seeking an Account Services Supervisor to manage their team. The role involves overseeing the Account Services Department, improving customer account resolution, and ensuring policy compliance while developing and motivating the team.
Financial Services
Responsibilities
Oversees Account Services Department ensuring monthly goals are met
Calculates and computes daily reports and communicates results with their assigned team
Creates and administers introductory evaluations, performance appraisals and corrective actions
Resolves personnel issues including deviations, time-off requests and all other situations
Provides backup support for any collections position on an as-needed basis
Reviews resumes and interviews potential applicants for open Account Services positions
Resolves challenging customer situations using all resources necessary. Researches and analyzes customer disputes and provides solution
Evaluates Rep’s daily work for efficiency and standards met as well as daily review of accounts to identify trends for development of staff
Quality assurance training
Ensures compliance with policy and other standards are met
Other duties as needed
Qualification
Required
Management of all aspects of their assigned team
Management and execution of programs, policies, and systems to improve customer account resolution
Hiring, training, developing, and motivating a team to achieve business goals while ensuring policy compliance
Ability to oversee Account Services Department ensuring monthly goals are met
Calculating and computing daily reports and communicating results with their assigned team
Creating and administering introductory evaluations, performance appraisals and corrective actions
Resolving personnel issues including deviations, time-off requests and all other situations
Providing backup support for any collections position on an as-needed basis
Reviewing resumes and interviewing potential applicants for open Account Services positions
Resolving challenging customer situations using all resources necessary
Researching and analyzing customer disputes and providing solutions
Evaluating Rep's daily work for efficiency and standards met as well as daily review of accounts to identify trends for development of staff
Quality assurance training
Ensuring compliance with policy and other standards are met
Other duties as needed
Preferred
Bilingual Spanish/English is preferred but not required
Benefits
Monthly incentive program
401(K) Retirement Plan with Employer match
Medical/Dental/Vision insurance
Employer paid Life insurance
Great schedule for work/life balance
Paid Time Off (PTO) accrues from date of hire
Team events like Games, Contest, Office Fun
Referral bonus
Company
Mid Atlantic Finance Company
Mid Atlantic Finance Company is a company that provides payment, accounting, flex line program, and portfolio acquisition services.
Founded in 1990
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Hawkins
CEO
Company data provided by crunchbase