Liberty Federal Credit Union · 15 hours ago
Card Services Specialist
MAIN OFFICE, Evansville, IN, US
Full-time
Onsite
New Grad, Entry LevelLiberty Federal Credit Union is a full service credit union currently seeking a Card Services Specialist with excellent communication and multi-tasking skills. The role involves monitoring credit card quality control, assisting members with card-related inquiries, and maintaining related general ledgers.
BankingCreditFinancial Services
Responsibilities
Monitor reports for credit card quality control
Maintain and balance Card Services related general ledgers
Assist with card room duties
Serve as primary contact for members with card related inquiries
Serve as primary contact to assist the staff with various card related inquiries
Close debit card accounts due to inactivity or account closures
Serve as backup to the daily routines, including but not limited to:
Process debit and ATM card applications including both approving and ordering
Monitor multiple reports for debit card quality control
Perform primary CardWizard administrative routines
Process lost/stolen card replacements, transfer points, and perform other service maintenance for all lost/stolen card reports
Assist with tasks within the Card Services department when volume is heavy or for vacation relief
Work on the department’s Saturday schedule on a rotating basis
Develop and maintain an understanding of all card services products and services
Always be security-minded on member inquiries including address changes and replacement plastic requests
Adhere to the credit union’s S.E.R.V.I.C.E standards
Develop a working knowledge of the credit union's data and word processing systems
Develop an understanding of credit union history, philosophy, organization, by-laws, and operational procedures
Any other duties assigned by my supervisor or management
Qualification
Required
Excellent communication skills
Multi-tasking skills
Willingness to work Saturdays and evenings when necessary
Ability to monitor reports for credit card quality control
Ability to maintain and balance Card Services related general ledgers
Ability to assist with card room duties
Ability to serve as primary contact for members with card related inquiries
Ability to serve as primary contact to assist the staff with various card related inquiries
Ability to close debit card accounts due to inactivity or account closures
Ability to serve as backup to the daily routines, including but not limited to processing debit and ATM card applications, monitoring multiple reports for debit card quality control, performing primary CardWizard administrative routines, processing lost/stolen card replacements, and performing other service maintenance for all lost/stolen card reports
Ability to assist with tasks within the Card Services department when volume is heavy or for vacation relief
Ability to work on the department's Saturday schedule on a rotating basis
Ability to develop and maintain an understanding of all card services products and services
Security-minded approach on member inquiries including address changes and replacement plastic requests
Adherence to the credit union's S.E.R.V.I.C.E standards
Ability to develop a working knowledge of the credit union's data and word processing systems
Ability to develop an understanding of credit union history, philosophy, organization, by-laws, and operational procedures
Benefits
Paid Holidays
Paid Time Off (Vacation, Sick and Personal Days)
Medical, Dental and Vision Insurance
401(k) retirement program with matching funds
Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
Tuition Reimbursement Program
Company
Liberty Federal Credit Union
About Liberty Federal Credit Union Liberty Federal Credit Union is a member-owned financial institution focused on returning value through innovative products and services.
Founded in 1936
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Aaron Veech
SVP of Finance / Chief Financial Officer
Mark Winchester
EVP/CLO of Lending
Company data provided by crunchbase