BTC Broadband · 3 hours ago
I&R Technician
Bixby,OK,US
Full-time
Onsite
Entry, Mid Level
5+ years expBTC Broadband is a telecommunications company seeking an I&R Technician to install, maintain, and repair customer services including POTS, Internet, VOIP, and Special Circuits. The role involves working with various cabling and equipment to ensure optimal service delivery and customer satisfaction.
BroadcastingDigital EntertainmentWireless
Responsibilities
Installs aerial and buried service drop wires, station protections, network interface devices and ONTs for the purpose of delivering new POTS, Internet, VOIP, Special Circuits, and equipment for new or existing customer services
Installs in premise wiring and jacks to support Ethernet connectivity onsite at customers request or as communicated in the Service Order
Uses appropriate testing equipment to verify that newly delivered customer services are at the best possible performance
Completes all installation forms and reports, to include rate sheets and customer acceptance sheets
Provide customer education on features and use of services
Maintain and document inventory to fulfill Trouble Ticket and Service Order needs
Communicate arrival or delays with customers while maintaining the upmost level of timeliness on Service Orders
Maintains and repairs POTS, Internet, VOIP, and Special Circuits and equipment for existing customer services
Maintains and repairs existing customer services using splicing procedures for copper or fiber optic cable and by using the appropriate test sets to locate line trouble
Determines necessary repairs which may include repairing aerial and buried service drop wiring, station protectors, running new cabling and replacing jacks, NID, ONTs, modems, and repairing pedestals as needed
Responsible for properly communicating the need for a Buried Drop Request through Service Order comments, Trouble Ticket comments, or direct communication with Service Desk and the Director of Engineering
Responsible for properly communicating any damages to customer premise through emails to the Service Desk Manager and the Director of Engineering
May confer with customers to further determine problems and acceptable resolutions
Completes all repair forms and reports, to include rate sheets and customer acceptance sheets
Communicate arrival or delays with customers while maintaining the upmost level of timeliness on Trouble Tickets
Performs other related duties as assigned by management
Qualification
Required
High School diploma
Skill in operating service equipment including PC laptop, various hand tools and copper and fiber optic network testing equipment to evaluate, test, and repair associated POTS, Internet, VOIP, and Special Circuit equipment and services
Ability to communicate with co-workers and various business contacts in a professional and courteous manner
Ability to effectively function as a team player
Ability to operate a motor vehicle appropriate for the job position
Ability to pay close attention to detail
Knowledge of basic electronics, specification sheets, and circuit diagrams, copper, and fiber optic cable splicing and PC literate
Knowledge of telecommunications plant equipment operations and maintenance for POTS, Internet, VOIP, and Special Circuit services as provided over copper and fiber optic networks
Knowledge of company policies and procedures
Knowledge of company products and services
Must maintain valid Oklahoma driver's license
Must be able to switch between tasks frequently
Must be able to work under pressure and work professionally with customers who may be difficult
Preferred
Ability to improve or redesign procedures for specific installation/repair problems
Ability to work independently and make sound technical decisions using information at hand
Two years of telecommunications schooling or an equivalent five years' experience in the installation and maintenance of similar POTS and Internet, VOIP, Video and Special Circuit telecommunication equipment serving over copper and fiber optic networks
Ability to read and interpret documents such as ESRI maps, staking sheets, and operating and maintenance instruction manuals
Certifications in Fiber Splicing, Safety, Network, or any other related field
Company
BTC Broadband
In business for over 100 years, BTC Broadband is your premium choice for telecommunications services in the region.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Braley
Chief Financial Officer
David Shorrosh
Chief Information Officer
Company data provided by crunchbase