Northeast Bank · 7 hours ago
Customer Success Representative
Lewiston, ME, US
Full-time
Hybrid
New Grad, Entry LevelNortheast Bank is a Maine-based, full-service community bank looking for motivated individuals to join their team. The Customer Success Representative will provide quality customer service and sales support through the Customer Success Center, focusing on customer interactions and sales efforts.
BankingFinancial Services
Responsibilities
Respond to inbound service calls to include general bank information, specific customer account information, customer transactions and problem resolution
Participate in ongoing outbound calling sales efforts
Create sales opportunities by cross-selling and up-selling bank products and services
Develop new business for the Bank
Make recommendations for improvements to Bank processes, products and services
Achieve sales levels consistent with goals set
Maintain professional and technical knowledge through ongoing training initiatives
Successfully pass technical and regulatory examinations required by the Company
Qualification
Required
Proficient in Word and Excel
High attention to detail
Excellent organizational and time management skills
Effective oral and written communication skills
Ability to speak and write effectively
Ability to develop new business and close sales
Ability to work independently as well as in a team environment
Effective interpersonal skills
Excellent phone etiquette
Ability to multi-task and manage expectations
Ability to mentor and support junior level employees
Associates degree or equivalent education and/or banking/ contact center experience
Previous Contact Center/Customer Service experience required
Preferred
Banking and/or financial services background preferred
Benefits
Competitive compensation and benefits
Generous PTO
Hybrid work environment
Company
Northeast Bank
Northeast Bancorp (NASDAQ: NBN) is the holding company for Northeast Bank, a full-service bank headquartered in Lewiston, Maine.
Founded in 1872
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Richard Wayne
Chief Executive Officer
S
Santino Delmolino
Chief Financial Officer
Recent News
2025-12-18
2025-10-29
Company data provided by crunchbase