Ensemble Health Partners · 2 hours ago
Patient Experience Regional Manager
United States
Full-time
Remote
Mid, Senior Level
$57K/yr - $99K/yr
5+ years expEnsemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems. The Regional Patient Experience Manager is responsible for supporting and directing the Patient Experience strategy, partnering with site leaders, and analyzing data to improve patient experiences.
Health CareHospitality
Responsibilities
Direct implementation and execution of evidence-based practices to improve physician, staff, leader, and patient/family experiences
Serve as a key resource and facilitate oversight controls for management, staff, and providers to improve organizational engagement and leadership development
Provide professional coaching, including competency validation and consultation to influence leadership, physicians, direct care providers, and other stakeholders to deliver excellent patient experiences
Create and oversee Patient Family Advisory Committee(s) to enhance patient/family engagement in organizational decisions that affect the quality of care and patient experience specific to Revenue Cycle while engaging with existing site specific Patient Family Advisory Committees
Collaborate with leadership and teams, to identify and mitigate barriers identified through patient complaints. Participate and oversee development of programs and services that address specific aspects of the patient experience within his/her assigned area of responsibility and/or region
Provide continuous education and awareness of goals, using a variety of webinars, facilitator-led instruction, newsletters, staff meetings, daily huddles, and more to ensure a clear expectation for exceptional service
Analyze internal and external customer satisfaction metrics (total department, sections, questions, and comments) and other performance analytics to track and monitor performance trends, identify, implement, and oversee targeted interventions, and develop and implement recommended action plans including competency validation to improve the patient experience
Lead assigned projects and programs by creating and executing project work plans
Prepare and present both oral and written reports and presentations to stakeholders and leadership related to PX projects, initiatives and progress in achieving goals
Create and publish Patient Experience related, thought-leadership content to be distributed through social media outlets, revenue cycle related organizations to enhance Ensemble Health Partner’s presence as an industry leader in Patient Experience
Participate in new client assessments and integrations
Perform other related duties and participate in special projects as assigned
Approximately 50% travel is required
Qualification
Required
5 - 7 years' experience in Healthcare
Keen attention to detail, self-motivated, and service-oriented
Ability to coach and develop others
Strategic thinker and problem solver with the ability to be hands-on
Proficiency in Microsoft Excel, Word and PowerPoint
HFMA Certified Revenue Cycle Representative (CRCR) within 9 months of hire
Certified Healthcare Access Manager (CHAM) or Certified Healthcare Access Associate (CHAA) within 12 months of hire
Benefits
Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement
Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Company
Ensemble Health Partners
Ensemble Health Partners is the leading revenue cycle management company for hospitals, health systems and physician practices.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-03-25Private Equity
2019-05-30Acquired
Leadership Team
Judson Ivy
Founder and CEO
Matt Tormey
EVP Compliance and Risk
Recent News
2025-12-10
Company data provided by crunchbase