Emerald · 13 hours ago
Service & Operations Manager
Springfield, OR
Full-time
Onsite
Mid, Senior Level
$105K/yr - $135K/yrEmerald Technology Group is dedicated to helping organizations succeed through relationship-driven business technology solutions. They are seeking a Service & Operations Manager to oversee service delivery and operations, lead a team of technicians, and ensure project execution across the service team.
ContentEventsMarketing
Responsibilities
Own the service boards, including scheduling, prioritization, and workload balancing
Ensure service delivery is consistent, predictable, and executed to standard
Manage utilization and capacity across the team
Lead, coach, and hold accountable a team of technical professionals
Run 1:1s, team meetings, and departmental meetings
Hire, onboard, develop, and (when needed) exit team members
Reinforce company values, expectations, and standards daily
Oversee project planning and execution across the service team
Ensure projects are properly scoped, resourced, communicated, and completed
Remove blockers and drive follow-through when work stalls
Own the tools, systems, software, equipment, and resources the team needs to succeed
Identify breakdowns in process, communication, or execution and fix root causes
Partner with technical leadership and account management to ensure smooth execution
Qualification
Required
Experience leading teams in a service-based organization
Experience running service operations, scheduling, or delivery
Project management experience
Familiarity with EOS or similar operating systems
Ability to lead, coach, and hold accountable a team of technical professionals
Ability to manage utilization and capacity across the team
Ability to oversee project planning and execution across the service team
Ability to ensure service delivery is consistent, predictable, and executed to standard
Strong communication skills for clear communication with clients and team members
Ability to identify breakdowns in process, communication, or execution and fix root causes
Ability to partner with technical leadership and account management to ensure smooth execution
Preferred
Prior EOS experience
Experience in an MSP or technical services environment
Benefits
Health insurance with 100% of the employee premium covered and 50% coverage for dependents
Dental and vision insurance with employer contribution
Simple IRA retirement plan with a 3% employer match
Annual profit sharing — we allocate 10% of company net profits to be shared with the team using a formula that rewards tenure, performance, utilization, and alignment with our core values
Ongoing education and professional development reimbursement
Paid time off
Company-provided tools and resources to do your job well
Dental insurance
Health insurance
Paid time off
Professional development assistance
Relocation assistance
Retirement plan
Vision insurance
Company
Emerald
Emerald create content to ensure that our customers are on the cutting edge of their industries and are continually developing their skills.
Founded in 2014
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Emilie Lewis
Senior Vice President & Brand Leader, MJBiz
Recent News
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