Summit Utilities, Inc. · 2 hours ago
AI Analyst
Fort Smith, AR
Full-time
Hybrid
Mid Level
3+ years expSummit Utilities, Inc. is a growing natural gas utility recognized for its excellence and innovation. They are seeking an AI Analyst to drive the application of artificial intelligence across the organization, acting as a bridge between the technical team and business units to implement AI solutions and support users in leveraging these technologies effectively.
Natural Resources
Responsibilities
AI Agent Development: Design, configure, and deploy purpose-built AI agents and chatbots (using tools like Microsoft Copilot Studio, Azure AI Studio, or similar frameworks) to assist employees with specific tasks and inquiries
Workflow Automation: Build and maintain automated workflows that integrate AI capabilities with existing business processes, utilizing platforms such as Microsoft Power Automate, Logic Apps, and Python scripting
Use Case Identification: Partner with business stakeholders across various departments (e.g., Customer Service, Operations, Finance) to analyze workflows, identify bottlenecks, and scope potential AI and automation use cases
Prompt Engineering & Tuning: Develop and refine system prompts and context configurations to ensure AI outputs are accurate, relevant, and aligned with business tone and guidelines
AI Democratization & Support: Lead training sessions and workshops to upskill business users on approved AI tools; create user guides and documentation to foster a culture of self-service innovation
Testing & Quality Assurance: Conduct rigorous testing of AI agents and automations to ensure reliability, handling edge cases and minimizing hallucinations before deployment
Performance Monitoring: Track the usage and effectiveness of deployed AI solutions, gathering user feedback to iteratively improve performance and user experience
Qualification
Required
Bachelor's degree in Business Analytics, Information Systems, Computer Science, or a related field; or equivalent professional experience
Minimum of 3+ years of experience in business analysis, process improvement, or data analytics
Minimum of 1+ years of hands-on experience working with automation tools, chatbots, or Generative AI applications in a business context
Proficiency in Microsoft Power Automate, Logic Apps, or similar workflow automation tools
Experience configuring AI assistants using tools like Microsoft Copilot Studio or OpenAI Assistants API
Strong understanding of how to craft effective prompts to guide Large Language Models (LLMs) for specific business tasks
Excellent ability to map complex business processes, identify inefficiencies, and translate business needs into technical requirements
Solid understanding of data concepts, including basic SQL or data visualization (Power BI), to understand how AI interacts with business data
Exceptional verbal and written communication skills, with the ability to explain complex AI concepts to non-technical audiences and conduct effective training
Preferred
Experience with the Microsoft Power Platform (Power Automate, Power Apps) or similar low-code automation ecosystems
Basic knowledge of Python for data manipulation or simple automation scripts is a strong plus
Benefits
Medical/dental/vision and other benefits that provide flexibility, choice and support to our employees when they need it most.
Company
Summit Utilities, Inc.
Summit Utilities owns and operates several natural gas distribution.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kurt Adams
Chief Executive Officer & President
Scott Sanders
Executive Vice President and Chief Financial Officer
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