Delta Air Lines · 6 hours ago
User Experience Researcher
Atlanta, GA
Full-time
Hybrid
Mid Level
3+ years expDelta Air Lines is seeking a User Experience Researcher to join their Digital Experience Design team. This role will oversee research initiatives to enhance user experience across Delta’s digital products, focusing on understanding user needs and presenting actionable insights to stakeholders.
Air TransportationArtificial Intelligence (AI)TransportationTravel
No H1B
Responsibilities
Coordinate with UI/UX design, design agency, product, and other stakeholder teams to execute upon the strategy to drive a best-in-class digital user experience
Collaborate with internal and external stakeholders to define and prioritize user experience research objectives, develop user research plans
Design, conduct, moderate, and analyze user research studies, including but not limited to focus groups, in-depth interviews, surveys, navigation testing, eye tracking, lab-based and remote usability studies, heuristic evaluations, benchmark analyses, A/B testing, and online customer tracking and panels
Coordinate and execute multiple concurrent user research related projects, effectively managing competing priorities
Present research findings with clear, actionable implications, and communicate deep customer needs and design best practices to stakeholders and senior leadership across the organization
Ensure insights are synthesized into concise, actionable recommendations that tell the user’s story
Create and maintain relationships with vendors, internal and external business contacts
Act as a subject matter expert for usability perspective within the team, evaluating new and existing experiences and applying known principles across these experiences
Follow how the industry is transforming, staying up to date on UX research best practices
Always looking for ways to improve the research and deliverables
Be the voice of our users providing recommendations to ensure we are creating data-driven user-centered digital experiences
Qualification
Required
3+ years of experience in user-centered design and UX research, including planning, conducting, analyzing, and presenting insights, leading both generative and evaluative studies, experience with websites and/or mobile apps preferred
Strong knowledge of mixed-method UX research practices, encompassing both qualitative and quantitative methods, moderated and unmoderated approaches, and statistical analysis
Comprehensive understanding of the design process and agile development
Experience in creating documents, analyses, and presentations using Microsoft Office (Word, Excel, PowerPoint)
Experience with in-lab and remote usability testing, heuristic evaluations, and digital ethnographic studies
Strong interpersonal skills that demonstrate the ability to work and collaborate on multidisciplinary teams
Experience in vendor management, including establishing and maintaining relationships with vendors and other external business contacts
A self-starter, organized, with the ability to work in a faced paced environment managing multiple projects concurrently with tight timelines with attention to detail and accuracy in all work
Consistently prioritizes safety and security of self, others, and personal data
Embraces diverse people, thinking, and styles
Possesses a high school diploma, GED, or high school equivalency
Is at least 18 years of age and has authorization to work in the United States
Preferred
Masters or PhD in human-computer interaction, Human Factors, Cognitive Psychology, Usability Engineering, Information Science, or a related field
Applying theoretical and methodological frameworks, generating hypotheses, recognizing bias in study design
Data Synthesis: Integrating qualitative, quantitative, behavioral, and secondary data, as applicable, into cohesive, actionable insights
Familiarity with prototyping tools such as Figma
Experience with User Zoom, User Testing, Qualtrics, Tobii eye trackers
Benefits
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
10 paid holidays per calendar year
Birthing parents are eligible for 12-weeks of paid maternity/parental leave
Non-birthing parents are eligible for 2-weeks of paid parental leave
Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
Company
Delta Air Lines
Delta Air Lines is a technical airline company that focuses on safety, innovation, reliability, and customer experience.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Barclays Bank
2025-09-30Post Ipo Debt
2007-05-03IPO
Leadership Team
Edward Bastian
Chief Executive Officer
Daniel Janki
CFO
Recent News
International Business Times
2026-01-23
Company data provided by crunchbase