Esri · 12 hours ago
Customer Service Support Representative
Redlands, CA
Full-time
Onsite
Entry Level
$17/hr - $26/hr
1+ years expEsri is a company focused on creating positive global change through GIS technology. They are seeking a Customer Service Support Representative to provide administrative support to the Customer Service team, ensuring exceptional service and contributing to customer success.
3D TechnologyAnalyticsBig DataCivicTechData VisualizationInternet of ThingsMapping ServicesRemote SensingSoftware
Responsibilities
Provide exceptional support: Our team works closely together to efficiently handle a wide range of requests, contributing to our customer success. This includes proficiently managing a high volume of incoming e-mail correspondence, processing mass customer data updates, ensuring the accuracy and upkeep of customer information
Order Processing: Accurately and promptly generate sales orders to support internal employees attending Esri conferences and handle large volumes of order requests to support Customer Service and other Esri teams, ensuring timely and accurate fulfillment
Master Support team responsibilities: Develop a thorough understanding of all roles and responsibilities within the Support team to provide effective back-up coverage when needed. This includes cross-training in various tasks and processes to ensure seamless support during absences or periods of high demand
Continuous Improvement: Actively seek out and engage in new opportunities to contribute as the company expands. This includes identifying areas for improvement, participating in training and development programs, and taking on additional responsibilities to support the company's growth and success
Qualification
Required
1+ years of experience working in a professional office environment
Effective written and verbal communication skills
Ability to work independently as well as in a team setting
Strong prioritization and multi-tasking skills, including high attention to detail
Knowledge of Microsoft Office applications (Word, Outlook; bonus points for Excel)
High school diploma or equivalent
Preferred
Bachelor's degree in business or related field
Minimum typing speed of 35 wpm
Knowledge of SAP and Salesforce
Benefits
Medical
Dental
Vision
Basic and supplemental life insurance for employees (and their families)
401(k)
Profit-sharing programs
Minimum accrual of 64 hours of vacation leave
Twelve paid holidays throughout the calendar year
Opportunities for personal and professional growth
Company
Esri
Esri is a software company that devolops geographic information system software, location intelligence, and mapping.
5001-10000 employees
H1B Sponsorship
Esri has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (5)
Funding
Current Stage
Late StageLeadership Team
Jay Theodore
Chief Technology Officer
Adam Mollenkopf
Real-Time & Big Data GIS Capability Lead
Recent News
2026-01-09
Company data provided by crunchbase