Customer Support & Billing Specialist (Remote, Philippines) jobs in United States
cer-icon
Apply on Employer Site
company-logo

Newsela · 1 day ago

Customer Support & Billing Specialist (Remote, Philippines)

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp

Newsela is looking for a dedicated Support & Billing Specialist to join their remote team. In this role, you will be one of the primary points of contact for customers, guiding them through the subscription and renewal process while managing billing inquiries and interactions.

E-LearningEdTechEducation
check
H1B Sponsor Likelynote

Responsibilities

Conduct phone calls and emails to schools to facilitate timely renewals
Generate quotes, process orders, and manage invoicing
Discuss billing information with customers which includes payment timing, billing address information, and due dates
Assist customers with basic troubleshooting and account inquiries
Use Google Sheets and Salesforce or Excel to track customer interactions and billing cycles

Qualification

Customer service experienceBilling experienceGoogle Docs proficiencyGoogle Sheets proficiencyEnglish fluencyCommunication skillsOrganizational skills

Required

At least 1 year of customer service or billing experience with a U.S.-based company
Proficiency in Google Docs and Spreadsheets (Excel or Salesforce experience is a plus)
Exceptional organizational and communication skills
Written and verbal English fluency
Experience working US based hours (PHL night shift)
Candidates must have access to and be willing to use their personal computer or laptop for this role

Company

Newsela

twittertwittertwitter
Glassdoor2.9
company-logo
Newsela is an Ed-tech startup that takes content from trusted providers and turns it into learning materials.
dateFounded in 2013
location
New York, New York, USA
people-size201-500 employees
web-link
http://newsela.com

H1B Sponsorship

Newsela has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (2)
2022 (4)
2021 (2)

Funding

Current Stage
Late Stage
Total Funding
$172.16M
Key Investors
TCVKleiner PerkinsOwl Ventures
2021-02-25Series D· $100M
2019-03-13Series C· $50M
2017-02-01Series B

Leadership Team

leader-logo
Pep Carrera
Chief Executive Officer
linkedin
leader-logo
Dan Cogan-Drew
Co-Founder and Chief Academic Officer
linkedin

Recent News

Government Technology US
Newsela Acquires Schoolytics, Combines Classroom and District-Level Data
2026-01-24
PR Newswire
Newsela Acquires Schoolytics To Help Educators Turn Fragmented Student Data Into Insight and Action
2026-01-20
EdSurge
AI Is Changing Classrooms. Teacher Expertise Still Sets the Direction.
2026-01-13
Company data provided by crunchbase