Confidential Careers · 12 hours ago
E-Commerce Operations Associate (Customer Service)
Las Vegas, NV
Full-time
Onsite
Entry Level
1+ years expConfidential company is seeking an E-Commerce Operations Associate (Customer Service) to support business clients through order workflow management, customer support, and digital store coordination. The role involves managing the order lifecycle, providing client support, and analyzing data trends to enhance operational efficiency.
Human ResourcesRecruiting
Responsibilities
Provide timely and professional support to corporate clients, addressing order questions, timelines, and basic escalations
Manage the order lifecycle—from online order placement through production, shipping, and delivery
Maintain accurate client notes, updates, and communication logs
Monitor order flow and troubleshoot issues in Shopify, Marketfuel, ShipStation, and other e-commerce systems
Manage customer support tickets in Zendesk; update categories and maintain ticket accuracy
Create and update online order forms in JotForm; add or update store items as needed
Process and track orders, invoices, and account details in ERP/accounting systems
Reconcile data and support reporting using FileMaker and other internal tools
Pull and analyze data from various systems to support client and internal reporting needs
Build or update basic dashboards and visual reports using Power BI and advanced Excel
Identify trends and opportunities for improvement related to order flow, production timelines, store performance, and client activity
Maintain data accuracy and integrity across all platforms
Collaborate with purchasing, warehouse, production, and finance teams to support smooth operations
Assist with resolving order delays, product questions, and fulfillment issues
Qualification
Required
1–3 years of experience in corporate customer service, e-commerce operations, account support, purchasing, or related fields
Proficiency with data analytics tools, including Power BI (required or strongly preferred) and Advanced Excel (pivot tables, VLOOKUP/XLOOKUP, formulas)
Experience using ERP systems, ShipStation, Zendesk, Marketfuel, JotForm
Strong written and verbal communication skills
Highly organized, detail-oriented, and able to manage multiple priorities
Analytical mindset with the ability to interpret data and support decision-making
Ability to learn new systems quickly and work in a fast-paced environment
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Confidential Careers
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2-10 employees
Funding
Current Stage
Early StageLeadership Team
E
Edwin Xiao
Chief Revenue Officer
Company data provided by crunchbase