Spectra Logic · 7 hours ago
Systems Support Technician
Boulder, Colorado
Full-time
Hybrid
Entry Level
$58K/yr - $63K/yr
1+ years expSpectra Logic Corporation is a global leader in data management, data protection and data storage technology. The Systems Support Technician will be responsible for providing technical support for Spectra’s robotic tape libraries, disk products, and software applications, ensuring timely resolution of customer technical issues through various communication channels.
Hardware
Responsibilities
Performing technical analysis and troubleshooting of Spectra Logic hardware and software products
Establishing remote sessions to connect to customer systems for diagnostic purposes
Exercise independent judgment regarding corrective action
Implementing corrective action plans that provide timely resolution of technical problems affecting the customer experience
Engaging appropriate processes to achieve resolution of customers’ technical issues
Answering incoming technical support phone calls
Responding to customer emails and providing written documentation of troubleshooting steps
Providing OS and backup software support
Taking corrective action to provide timely resolution of technical problems
Actively participating in the escalation process
Following-up on customer issues
Traveling to local customer sites for training purposes and break/fix situations
Qualification
Required
Bachelor's degree in a technical field or equivalent work experience preferred
Prior technical experience and/or technical certifications preferred
At least one-year industry specific experience is essential
Excellent troubleshooting ability utilizing logical processes and error log analysis
Experience with various operating systems and backup software packages
Data storage experience and knowledge of tape drives and disk storage arrays
A general understanding of PCs, server hardware and networking
Experience as a backup, systems or network administrator or possession of A+, Network+ and/or Security+ certifications is a major plus
Exceptional customer service experience is essential
The ability to clearly communicate technical topics both verbally and in writing
A strong desire to provide world-class customer support
Preferred
Experience with Spectra products and major backup software packages
Fluency in another language, especially Spanish or French
Benefits
Medical, dental and vision insurance
401K with matching
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Short-term and long-term disability insurance
Employee Assistance Program
Paid vacation, holidays, and sick time
Educational reimbursement
Hybrid work options
Company
Spectra Logic
Spectra Logic Corporation is a computer data storage company based in Boulder, Colorado in the United States.
201-500 employees
H1B Sponsorship
Spectra Logic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Matt Starr
CTO, VP APJ Sales, VP Federal Sales
Warren Schwartz
Chief Financial Officer
Recent News
Company data provided by crunchbase