Fruit of the Loom, Inc. · 2 days ago
AAI/Spalding - Customer Service Representative
Jefferson, IA
Full-time
Onsite
Entry Level
1+ years expFruit of the Loom, Inc. is a leading sports equipment manufacturer, and they are seeking a Customer Service Representative at their Jefferson, Iowa facility. The role involves handling customer inquiries, processing orders, and providing product information while ensuring customer satisfaction.
ApparelFashionManufacturingShopping
Responsibilities
Manage inbound and outbound calls and email inquiries from customers to place orders, obtain an order status, check inventory and/or inquire about pricing or freight rates. Effectively communicate by composing accurate, prompt and effective replies. Handle difficult or sensitive issues with customers in a polite and tactful manner
Coordinate custom product requests from customers and communicate requests to the Engineering group. Obtain and communicate cost and quote information to the customer. Obtain receipt of custom orders. Provide designs to customers and obtain approval prior to manufacture
Receive and process orders in the computer system in a timely manner. Monitor orders and complete follow-up to ensure delivery by specified dates. Process end-of-day shipments by adding freight and invoicing
Provide up-to-date order and shipment information to customers. Coordinate with manufacturing and external shipping companies to expedite or trace missing or delayed shipments
Discuss product lines with dealers and prospective customers. Forward leads to dealer network
Quote shipping, enter orders, consolidate orders when needed, coordinate ship dates, invoice, add freight, and give freight allowances where needed
Qualification
Required
High School degree or equivalent required; Associate degree in related field a plus
Strong computer and MS Office knowledge and skills
Must be able to speak, read, and understand English fluently
Excellent communication, attention to detail and phone skills
Knowledge of applicable athletic equipment a plus
1+ years of customer service and/or sales experience
Benefits
Medical, dental, vision, life & disability insurance
Vacation
Paid holidays
401(k)
Employee Assistance Program
Company
Fruit of the Loom, Inc.
Fruit of the Loom, Inc.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Rocky Price
Executive Vice President and Chief Financial Officer
Bobby Berry
SVP, Chief Information Officer
Recent News
Morningstar.com
2025-10-21
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