Belatrix Software · 3 hours ago
Quality Manager
Brandon,FL,US
Full-time
Onsite
Mid, Senior Level
3+ years expBelatrix Software is looking for a Quality Manager who understands the complexities of service-industry operations. This role involves overseeing the design, implementation, and management of a quality management program, ensuring compliance with standards and continuous performance improvement across various operational areas.
Software
Responsibilities
Provide guidance and day-to-day support to Quality department employees involved in training, quality analysis, or process monitoring
Set team goals, establish performance expectations, and oversee workload distribution
Collaborate with cross-functional stakeholders to ensure quality standards and rubrics are consistently applied across departments
Develop, standardize, and maintain quality rubrics and evaluation frameworks used to assess performance, customer interactions, documentation accuracy, and adherence to procedures
Ensure rubrics reflect organizational goals, compliance requirements, and industry best practices
Review and update rubrics regularly in response to process updates, new technology systems, and stakeholder feedback
Train leaders and employees on rubric use to ensure scoring consistency and alignment
Utilize CRM systems, dashboards, communication and digital tools, and analytics platforms to track performance trends and monitor adherence to workflows
Implement technology solutions, integrated workflows, automated reporting, and digital checklists to enhance visibility into organization-wide processes
Partner with IT, Sales and Service, to optimize the use of digital tools and improve data quality for decision-making
Identify opportunities to automate quality checks, streamline data capture, and improve accuracy of performance insights
Oversee development and delivery of training programs related to systems use, operational processes, and quality expectations
Coordinate with department leaders to identify training gaps using process-performance data
Lead or support initiatives related to company quality standards, efficiency, employee performance, and operational consistency
Prepare and present performance reports to leadership, highlighting achievements, challenges, and trends supported by rubric and technology data
Conduct and/or oversee routine quality reviews across departments using standardized rubrics and digital tools
Analyze results to identify trends, recurring issues, and opportunities for process optimization
Provide feedback to department leaders and collaborate to develop corrective action plans
Lead efforts to improve procedural compliance, reduce errors, and enhance customer experience
Qualification
Required
Advanced proficiency in Microsoft Office Suite, especially Excel and PowerPoint
Strong analytical and problem-solving abilities
Detail-oriented with a focus on continuous improvement
Dependable and high ethical standards
Self-Motivated and willingness to learn and take on new assignments
Excellent interpersonal, verbal, and written communication skills
Exceptional customer service skills
Ability to lead and motivate a team while driving continuous improvement
Strong understanding of organizational operations and cross-functional collaboration
Bachelor's Degree in Business, Education, or related field (or equivalent experience)
3+ years of leadership experience, preferably in training and quality management
Benefits
Positive Company Culture: A supportive environment that prioritizes wellness inside and outside of work
Work-Life Balance: Monday–Friday schedule—no weekends! Plus, enjoy paid holidays!
Generous Paid Time Off: Including PTO to recharge and refresh
Volunteer Time Off: Give back with 16 hours of paid volunteer time per year
401(k) with Company Match: Plan confidently for the future with immediate 100% vesting on employer-matched contributions
Comprehensive Benefits: Medical, dental, vision, short-term disability, pet insurance.... and much more!
Company
Belatrix Software
Our team is passionate about creating great software products! Belatrix is a division of Globant.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-08-12Acquired
Leadership Team
K
Karin Nauth-Shelley
VP, Global Marketing
Company data provided by crunchbase