Essent · 16 hours ago
Operations Manager (Title/Closing Services)
Coraopolis, PA
Full-time
Onsite
Mid, Senior Level
5+ years expEssent Guaranty, Inc. is a Bermuda-based holding company focused on serving the housing finance industry. The Operations Manager oversees closing and curative Title Services, ensuring compliance with company policies and delivering an exceptional client experience while managing the closing team and addressing performance issues.
ConsultingInsuranceRisk Management
Responsibilities
Manage and oversee the entire closing team, ensuring compliance with company policies, industry regulations and standards of excellence
Monitor and evaluate employee's performance by auditing files to proactively identify and address any issues or obstacles that may arise
Manage staff to balance workloads and accomplish results through effective recruitment, selection, training, development, performance management, and recognition; hold direct reports accountable for developing staff competency in their areas of responsibility and meeting assigned goals and objectives
Provide training and develop team members to enhance team performance
Monitor SLA's and identify areas of strength/weakness to be addressed
Assist with escalations by analyzing and assessing each issue to determine appropriate actions, gathering additional information as needed, and resolving matters promptly while demonstrating a strong sense of urgency
Resolve complaints and requests promptly and professionally, escalating more complex matters to upper management in accordance with company policy
Provide timely and accurate reports and escalations to supervisor as needed and as requested
Exceed levels of Customer Service delivery established by the Company and client
Attend, plan, and participate in regular and ad hoc departmental meetings
Build and maintain good working relationships with lender customers, realtors, and all other applicable parties
Perform other duties as assigned by management
Qualification
Required
Bachelor's degree in related field or equivalent work experience
5+ years' experience in title services and/or closing services
Management/leadership experience strongly preferred
Familiarity with various loan programs, as well as compliance regulations
Knowledge of industry guidelines and procedures as well as federal, state, and local regulations
Solid leadership capabilities with the ability to organize, build teams, influence, and develop others
High-level customer service and relationship management skills, with the ability to handle complex and sensitive situations
Ability to interact professionally with all levels within and outside of the organization
Excellent organizational, technical and relationship skills
Excellent planning and time management skills with the ability to manage multiple projects with conflicting deadlines
Excellent written and verbal communication skills
Analytical skills, detail oriented and highly organized
Ability to adapt to change quickly
Strong interpersonal skills and must be a team player
Proficiency in MS Office Suite
Preferred
Management/leadership experience strongly preferred
Prior experience working with title service systems preferred
Benefits
Paid time off
Medical
Dental
Vision
401(k)
Disability benefits
Company
Essent
Essent is a forward-thinking provider of private mortgage insurance (MI) and title insurance through its subsidiaries Essent Guaranty, Inc.
501-1000 employees
H1B Sponsorship
Essent has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (6)
2023 (5)
2022 (3)
2021 (4)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$600M2010-07-13Private Equity· $100M
2009-05-27Private Equity· $500M
Leadership Team
George Jackson, MBA, CMT
CTO, VP of Information Technology, Business Systems Solutions
Amy Carder
Chief Compliance Officer
Recent News
Morningstar.com
2025-09-09
Company data provided by crunchbase