ArcSite · 1 hour ago
Implementation Manager
United States
Full-time
Remote
Senior Level
5+ years expArcSite is the leading mobile sketching and drawing-based takeoff and estimating solution, trusted by designers, field sales teams, technicians, and inspectors. The Implementation Manager will focus on onboarding and implementation for new SMB customers, ensuring a smooth setup and successful initial experience. This role requires strong project management and communication skills to help customers quickly realize value from ArcSite's solutions.
CADConstructionSalesSoftware
Hiring Manager
Sidney Drake
Responsibilities
Lead onboarding and implementation for new SMB customers, ensuring a smooth setup and successful initial experience
Develop strong relationships with customers, serving as their primary point of contact during onboarding
Understand customer workflows, goals, and success criteria to align ArcSite’s solutions with their needs
Create and execute onboarding plans, timelines, and milestones that help customers reach an established steady state
Educate customers on product capabilities and best practices to maximize adoption and ROI
Proactively identify potential risks or roadblocks during onboarding and act quickly to resolve them
Gather and relay customer feedback to Product and Engineering teams to continuously improve the onboarding experience
Collaborate with the CS Support team to transition customers once onboarding is complete, ensuring a smooth handoff and continuity of support
Document and refine onboarding processes to drive efficiency and consistency across SMB implementations
Support the Sales Team in scoping and deploying Proof of Concept projects when applicable for SMB prospects
Qualification
Required
Bachelor's degree required
5–8 years of experience in customer success or implementation within SaaS, ideally supporting SMB customers
Proven ability to onboard, support, and grow relationships with a large volume of smaller accounts
Experience creating or supporting data-driven customer reviews, check-ins, or adoption touchpoints
Exceptional communication skills, both written and verbal, with the ability to explain product workflows to non-technical users
Creative thinker able to adapt to changing circumstances while maintaining a customer-first approach
Strong project management skills with a focus on organization, timelines, and consistent delivery
A growth mindset with a genuine enthusiasm for helping customers succeed
Benefits
Fully remote
Unlimited PTO
Medical, dental, and vision insurance
401K match
$75 monthly wellness stipend
Company
ArcSite
ArcSite is a visual sales estimation platform.
51-200 employees
H1B Sponsorship
ArcSite has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Growth StageTotal Funding
unknown2014-08-13Angel
Leadership Team
Pei Zhan
Founder, CEO
Recent News
2026-01-16
2023-12-26
Company data provided by crunchbase