Corpay · 8 hours ago
Strategic Account Manager
Nashville, TN, USA
Full-time
Onsite
Mid Level
4+ years expCorpay is currently looking to hire a Strategic Account Manager within their NA Fuel division. In this role, you will serve as the primary client services contact responsible for supporting retention, client satisfaction, and issue resolution for assigned accounts.
Financial ServicesFinTechPaymentsRisk Management
Responsibilities
Working directly with clients to provide day-to-day account support, problem resolution, research and analysis
Responding to inbound emails and phone calls
Developing and executing a client service delivery strategy for assigned clients around the needs, contracts specifications and cost components
Conducting regularly scheduled calls, presentations to review business performance, including training and education
Making decisions regarding the set up and support of the clients assigned to their care and has the ability to approve financial fee and or transaction concessions
Preparing and presenting solutions in advance to retain relationships
Using customer feedback to monitor the status of service levels, identifies problems and revenue growth potential within the client base
Interacting effectively with internal departments to support customer base
Introducing and promoting other Corpay products to satisfied client base, promoting lead generation to Relationship Management Team
Retaining client base of accounts and associated revenue through an appropriate level of contact with clients
Meeting productivity requirements in regard to territory management and quality contact with customers
Troubleshooting of client-raised servicing issues to determine if the issue is a system issue, training issue, or client configuration
Developing professionally, improving performance, and understanding the tools in place and maximize their use
Demonstrating leadership qualities that influence peers to work collaboratively, automating manual processes, and using the systems available to their fullest potential
Serving as key contributor in developing and testing new processes and procedures that enhance the user's experience
Acting as a change agent
Qualification
Required
Minimum 4 years' Call Center or Customer service team experience
Ability to work with large client base
Minimum High School or GED required
Proficiency in Microsoft Office
Preferred
Prior Account Management or relationship management experience
Bachelor's Degree or equivalent work experience preferred
Salesforce knowledge is a plus
Benefits
Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
Company
Corpay
Corpay provides online payment solutions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Shanahan
SVP, Strategic Partner Group
Jason Haney
Vice President - Strategic Partners Group
Recent News
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2025-03-18
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2025-02-21
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