ApTask · 6 months ago
Service Specialist
Chicago, IL
Full-time
Onsite
Entry Level
$19/hr - $22/hr
1+ years expApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. The Service Specialist role involves providing excellent client service, coordinating conference rooms, managing hospitality services, and handling mail and distribution services.
Human ResourcesInformation TechnologySmall and Medium BusinessesStaffing Agency
Responsibilities
Provide excellent client service as the coordinator of the clients' conference rooms, common areas and kitchens
Ensure clients requests for the set-up and use of meeting rooms are handed accurately and proactively
Place orders for food and beverages for use during meetings as assigned
Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use
Organize and distribute client kitchen supplies
Maintain inventory control and order supplies as needed
Perform cleaning, dusting and other incidental tasks as assigned
Perform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy, print, scan or production requests
Following established guidelines and procedures for receiving, documenting, organizing and mailing out client packages (i.e. parcel deliveries, messenger services, etc.)
Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shift
Answering telephone inquiries, loading/unloading parcels, delivering parcels, copying, and faxing and guest requests
Due to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the firm
Sort, distribute and meter US mail with knowledge of current postal rates
Ensure all projects have been properly produced and Quality Checked (QC'd) to EPIQ's standard
Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to ***'s standard
Qualification
Required
High School Diploma or equivalent
Minimum of 1-year professional level work experience
Willingness and ability to learn new skills be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
Ability to learn skills quickly
Flexibility in dealing with simultaneous projects
Attention to detail
An ability to function with a high level of patience, tact and diplomacy in handling any 'complaint situations'
Ability to lift or move 40 lbs. or greater
Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100 lbs
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)
Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc
Reading, writing, and arithmetic skills required
Visual acuity
Able to convey information and ideas through speech in ways that others will understand
Able to listen to and understand information and ideas presented through spoken words and sentences
Able to speak clearly so listeners understand, identify and understand the speech of another person
Excellent organizational skills
Strong initiative required; ability to work independently with minimal direct supervision
Mail and Print Experience
Hospitality
Technological Skills (i.e., Outlook, Scheduling Software, Zoom)
Facilities experience
Preferred
Previous experience in a client service-oriented field preferred
Benefits
Non-benefitted (other than those mandated under state or federal law)
ApTask offers subsidized insurance coverage to our employees.
Company
ApTask
ApTask is a staffing and recruiting company offering staffing, project, and workforce solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Taj Haslani
Founder
Recent News
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