First Bank · 6 hours ago
Bilingual Mortgage Loan Collector
St Louis, MO
Full-time
Hybrid
Mid Level
$20/hr - $25/hr
3+ years expFirst Bank is one of the largest independent banks in the U.S. and is committed to its employees and clients. The Bilingual Mortgage Loan Collector will be responsible for reaching out to delinquent mortgage holders, managing foreclosure processes, and ensuring compliance with established guidelines and procedures.
BankingFinanceFinancial Services
Responsibilities
Attempts to reach delinquent mortgage holders by telephone at residence, place of employment or any other telephone numbers available to establish when payment is to be received
Escalates attempts to reach delinquent mortgage holders after the loan is 16 days past due, 30, 60 or 90 days past due by telephone, face-to-face meetings, notices, special letters, etc
Attempts to reach a High Risk FHA - FNMA loans at the 10th in according to establish procedures and Investor guidelines
Orders FHA Local property inspections on loans when the customer is still unreachable at 45 days of delinquency
Reviews property inspections for any damage on property and vacancy to determine appropriate action to take with regard to established guidelines
Reviews all delinquent vacant properties to ensure all property preservation is done in according to establish procedures
Sends notices to delinquent mortgage holders according to established procedures
Reviews all delinquent accounts for special state letters in according to state guidelines and established procedures
Offers and establishes appropriate Loss Mitigation options or repayment plans when needed; provides necessary documentation and back-up paperwork to collection manager for explanation and approval
Recommends uncollectible loans for foreclosure and prepares foreclosure package in according to investor guidelines
Handles processing of all payments, approved over the phone pay off and escrow shortages
Handles all payment returns, payment posting, posting errors, bad checks, missed applied payments, short payments, damage checks, lost checks and payment corrections
Handles return payments in accordance with HUD, VA and FNMA, as well as bank policies and guidelines
Uses skip tracing techniques as appropriate when trying to locate mortgagor
Scanning documents as needed for remote use
Serves as a back-up for Collector Assistant and assist escrow department during yearly payment changes
Backup Bankruptcy File set up
Backup Credit Disputes on E-Oscar
Assists in training new hires
Handles escalated calls when needed
Backup Investor Reporting FHA - FNMA
Assist collectors with repayment plans as needed
Qualification
Required
High school diploma or general education degree (GED)
A minimum of three to five years related experience and/or training preferred, or equivalent combination of education and experience
Proficiency in Microsoft Office Suite
Proficient in E-Oscar, Pacer, and also Black Knight or equivalent collections software
Knowledge of collections law, FHA, FNMA, VA and MI regulations required
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Company
First Bank
First Bank operates as a bank that offers financial services including personal banking, mortgage loans, wealth management, and others.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$164.54MKey Investors
Community Development Financial Institutions Fund
2023-04-10Grant· $6.2M
2019-04-22Undisclosed· $158.34M
Leadership Team
Shelley Seifert
Chief Operating Officer
Greg Bissell
EVP Chief Risk Officer
Recent News
2025-11-21
2025-10-31
2025-10-31
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