Wireless Network Operations Center Lead jobs in United States
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T-Rex Solutions, LLC · 18 hours ago

Wireless Network Operations Center Lead

positionOrlando, FL
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$110K/yr - $150K/yr
date5+ years exp

T-Rex Solutions is seeking a results-driven Wireless Network Operations Lead to manage the U.S. Customs and Border Protection (CBP) Wireless Network Operations Center (WNOC). The role involves overseeing real-time monitoring, proactive maintenance, incident detection and response, and ensuring network stability and availability for CBP's nationwide enterprise.

Information TechnologyIT Management
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Growth OpportunitiesbadNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Responsible for coordinating the scheduling for the WNOC group supporting Cellular Over the Horizon Enforcement Network (COTHEN) and Land Mobile Radio (LMR)
Serve as the lead point of contact (POC) for government and customers seeking technical assistance
Coordinate training for new contract staff and provide documentation for daily, weekly and monthly reports from the ticketing system and databases

Qualification

ITIL v3 certificationCompTIA certificationCCNA certificationNetwork fundamentalsBachelor's degreeTCP/IPRouting protocolsNetwork topologyTroubleshooting techniquesNetwork monitoring toolsTicketing systemsAnalytical skillsDHS/CBP/ICE experienceActive CBP clearanceProblem-solving skillsEffective communication

Required

Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications
A minimum of five (5) years' relevant experience in Tier 1 support operations
Relevant certifications such as ITIL v3, CompTIA, CCNA
Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques
Hands-on experience with network monitoring tools and ticketing systems
Excellent problem-solving and analytical skills to identify and resolve network issues efficiently
Effective communication skills for interacting with customers, technical teams, and management
US citizenship required
Ability to obtain and maintain a CBP public trust clearance

Preferred

Experience directly supporting DHS, CBP or ICE Network Operations
Active CBP clearance, or DOD Secret clearance or higher

Benefits

PTO available to use immediately upon joining (prorated based on start date)
Paid parental leave
Individual and family health, vision, and dental benefits
Annual budget for training, professional development and tuition reimbursement
A 401(k) plan with company match fully vested after 60 days of employment

Company

T-Rex Solutions, LLC

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T-Rex is a leading IT solutions provider helping the Federal government modernize, protect, and scale its systems and data efficiently and effectively.
dateFounded in 1999
location
Greenbelt, Maryland, USA
people-size201-500 employees
web-link
https://www.trexsolutionsllc.com

Funding

Current Stage
Growth Stage

Leadership Team

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Seth Moore
President, Chief Executive Officer
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Rick E. Dansey
Chief Growth and Strategy Officer
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Recent News

The Register
Vendors with millions in federal contracts are watching nervously
2025-03-28
WashingtonExec
T-Rex Solutions Wins $52M Education Department Contract
2024-05-24
GovCon Wire
Scott Wood Named VP of Defense Programs at T-Rex; Leslie Hubbard-Darr Quoted
2024-05-24
Company data provided by crunchbase