ChatGPT Jobs · 8 hours ago
Home Services Manager -- Customer Service & Sales
United States
Full-time
Remote
Mid, Senior Level
$75K/yr - $100K/yr
4+ years expHousehappy is seeking a results-oriented Home Services Manager to lead our Customer Service/Sales function. The Manager will own results for meeting core job goals and driving ancillary sales, ensuring high-quality service delivery and revenue growth while supporting and developing a remote team.
Computer Software
Responsibilities
Own results for meeting monthly team and departmental goals, including core job KPIs and ancillary sales targets (add-ons, upgrades, cross-sells)
Manage end-to-end job operations: schedule, coordinate, and oversee home maintenance and improvement service jobs to completion
Lead, coach, and develop the Customer Service/Sales team; set clear objectives, monitor performance, conduct reviews, and implement improvement plans
Ensure timely, accurate communication with homeowners and service providers; resolve escalations and maintain high customer satisfaction
Define priorities and allocate workload to meet company goals efficiently; enforce process adherence and best practices
Use and implement tools available like AI to review and proof bids and estimates for accuracy upon acceptance
Build and maintain strong relationships with customers and service providers; create strategies to increase ancillary revenue and repeat business
Collaborate with cross-functional teams (Director of Home Services, operations, marketing, finance) to align initiatives and reporting
Analyze performance data, produce regular reports, and recommend/implement process and revenue improvements
Ensure compliance with company policies, quality standards, and safety requirements
Qualification
Required
4+ years in Sales, Home Improvement/Home Services, or related fields, including at least 2 years in a supervisory or managerial role
Proven track record of meeting operational goals and driving ancillary sales or revenue growth
Proficiency with CRM systems and job management tools
Strong leadership, coaching, and team development skills
Excellent verbal and written communication and customer service skills
Ability to multitask, prioritize, and manage a remote team effectively
Professionalism, integrity, and a results-driven mindset
Preferred
Location: Remote role with annual travel to Portland, OR preferred; candidates in Oregon or SW Washington preferred
Benefits
Performance-based incentives and monthly bonuses.
Generous PTO and 10 paid holidays per year.
Health, dental, and vision insurance.
401(k) plan (no company match at this time).
Option for additional monthly bonuses based on sales performance.
Company
ChatGPT Jobs
We find the best job offers for experts in ChatGPT and related technologies.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase