First Tek, Inc. · 2 hours ago
Customer Service Representative
McDonough, GA
Full-time
Onsite
Entry Level
2+ years expFirst Tek, Inc. is seeking a Customer Service Representative for Millennium Lighting who will be responsible for assisting customers via email and web chats regarding product inquiries. The role involves ensuring customer satisfaction, managing emails and web chats, and maintaining compliance with company policies while providing excellent customer service.
Information TechnologyStaffing Agency
Responsibilities
One Touch Resolutions: Ensure all customers are assisted in the fewest number of interactions with the overall goal being one-touch
Satisfaction Survey: Working with managers to meet the satisfaction survey goal at or above group average
Emails: Answering customer emails within 24hrs and assisting with any scenario presented
Capture inbound sales when appropriate
Order entry into SageX3 while using Zendesk emailing system
Demonstrate excellent customer service skills in resolving customer complaints and questions
Practice and ensure compliance with company policies and procedures
Thoroughly understand the Customer Relations manual
Maintain a professional and positive attitude
Web Chats: Engaging with web customers within 10 seconds of the request and assisting with any scenario presented
Qualification
Required
6 months emailing correspondence experience
6 months Microsoft Word and Excel, Outlook
2+ years' meaningful work experience preferred-customer service related
Strong written and verbal communication skills with ability to communicate across all levels of the organization
Ability to identify business critical issues quickly and navigate priorities based on last minute changes
Must be well organized, detail-oriented and have excellent time-management skills
Display a high level of integrity and professionalism
Ability to lead and empower individuals and teams
Proficient in Microsoft Office 365 Suite, especially Teams and Outlook
Ability to handle a fast-paced call center environment
Solid understanding or ability to learn Cisco Unified Intelligence Center program
Solid understanding or ability to learn Calabrio program
Ability to be flexible and adaptable as this position often requires multi-tasking
Preferred
Any type of CRM system
Sage100
Company
First Tek, Inc.
To succeed in the complex world of technology, you need exceptional connections – to the right experts, the right opportunities and the right answers.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kumar Bhavanasi
Founder, President and CEO
Recent News
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